Pharmacy Technician

Summary/Position Objectives:
The Pharmacy Technician provides technical and clerical support to the SAA Pharmacist with the prior authorization process and data and information retrieval for reports.

Responsibilities:
Screens and reviews prior authorization requests both by fax and phone that have been referred to the SAA Pharmacist. Of those requests, independently approves selected services in accordance with policies and established criteria.
Monitors routine and special projects, providing data input for reporting
Educate providers by responding to requests; accurately (to 95%) answer provider inquiries regarding plan formulary; answer call within 3 rings to ensure optimum customer satisfaction.
Enter data with 100% accuracy.
Call track to appropriate staff accurately and following departmental guidelines.
Answers ACD phone calls from Physicians, Pharmacists and Members in a professional, timely, complete manner.
Coordinates issues with staff at plans.

Secondary Functions:
Serves as a pharmacy liaison and resource person for SA staff.
Familiar with the functions of other departments of the Health Plan and maintains a positive working relationship.
Demonstrates support of the Health Plan’s needs to be cost effective in terms of resources, material, and time.
Maintains confidentiality of the members’ medical information.
Works in a manner that is not disruptive to peers, supervisors and/or subordinates.
Must maintain regular and acceptable attendance at such level as is determined by the employer.
Must be available and willing to work such days and hours as the employer determines are necessary or desirable to meet its business needs.
REQUIREMENTS
High school diploma or equivalent is required.
Current National Pharmacy Technician Certification is required. Certification must remain current throughout employment in this area.