Supv-Retail Sales

Sales Results: Meet and exceed quota and revenue objectives. Lead store/kiosk in sales, accessories, handsets, enhanced services, and customer renewals. Drive both individual and team sales performance results by proactively implementing sales techniques and sharing with the team.

Staffing/Employee Relations: Develop, train, motivate, and coach sales team to produce desired high performance results. Analyze staffing needs of the store/kiosk and provide hiring and promotion recommendations, and initiate disciplinary action, as appropriate.

Reporting: Responsible for financial and sales reporting. Must manage cash and inventory levels. Monitor daily sales results and activities to ensure sales, retention, and compliance objectives are met.

Customer Retention: Maintain and grow existing customer base and manage churn. Deliver exceptional customer experience that will position VZW as the market leader. Act as first level of contact for customer escalation issues. Ensure that customers are greeted and properly handled in a timely manner.

Training/Meetings: Responsible for thorough knowledge of all kiosk functions. Remain current on all wireless products, services, industry and competitive trends. Attend all applicable training/meetings.
Job Requirements
Bachelor's degree preferred.
1-3 years experience in a retail sales environment required.
Strong leadership skills and ability to develop and to coach a high performance team required.
Flexible schedule availability (including evenings and weekends) required.
The ability to analyze customer needs, present solutions and add value through delivery of products and services.
Strong problem-solving and negotiation skills.
Strong interpersonal, verbal, and communication skills.
The ability to work well in a fast-paced, demanding environment that requires a high degree of multi-tasking with minimal supervision.
Demonstrated successful sales experience exceeding quota required.
Current billing and POS Systems knowledge required.
Demonstrated knowledge of VZW products/service and methods/procedures.
Proven success in customer resolution/satisfaction is required.
Self motivated and highly organized individual.

It takes dedicated, hard-working people like you to provide the largest, most advanced, nationwide wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.

We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life.

With 54.8 million customers, Verizon Wireless is known for its reliable network and award-winning customer service.
We continue to invest in our network to maintain our status as an industry leader and to remain on the cutting
edge of wireless technology. We're also strongly committed to investing in our employees - who we consider to be
our most valuable asset.

As part of our team, you'll join a group of over 60,000 professionals dedicated to providing the best overall
wireless experience. The wide variety of roles we offer includes opportunities in sales, customer service, network
engineering, marketing, accounting and any number of supporting professions that are necessary to a large
organization such as ours.

At Verizon Wireless, we devote considerable resources to sustaining our employees' ambitions, growth and
determination. Our mandate is to provide you with the opportunities to own your career and reach your greatest
goals as part of our organization. You'll receive a total rewards package that reflects our industry stature, and
you'll discover an array of training, tools and support to assist you in creating the career you've always wanted.

We're proud of the accolades we've earned, which include recognition as one of Working Mother's 100 Best Companies
for four years, one of ComputerWorld's 100 Best Companies for two years, and one of Training magazine's Top 100
Training Organizations for four years. Committed to creating a workforce that represents our customers, Verizon
Wireless believes deeply in workforce diversity, in both policy and practice. We invite you to consider joining us.

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