Customer Service Representative

Reports to the Customer Care/Service Manager. Provides positive customer service, and quality customer support with high degree of customer satisfaction. Maintains good communication between internal customers and external customers. •Receives, investigates, and follows up on customer challenge calls by utilizing a customer service challenge form, focusing on solving problems, not blaming, and maintaining confidentiality. Obtains customer's email and cell phone number in order to ensure direct communication and faster feedback back to customer whenever possible. •Calls customers to follow up after they received their repaired, exchange, loaner, or sale item. Documents findings on a daily basis and compile information on a weekly basis to measure the level of customer satisfaction as well as solving any customer challenge which may arise from the received item utilizing a customer service challenge form. •Calls customers for information required from any internal departments. Responds to customers for information requested as needed basis. •Following up on all call activity. •Understands terms and conditions on all products and services Quest offers for regulars customers, strategic accounts, and any special accounts. •Keeps informed on current products and services, and any future development on new products and services within the similar industry. •Assists Customer Care/Service Manager to conduct quarterly customer surveys to measure the level of customer satisfaction.
REQUIREMENTS
***Must live with in 30 miles of Quest International*** •One year experience in servicing customers (preferably in Industrial, Broadcast, Medical, Computer industry, related field) •Proficiency in M/S Office, Act, and familiarity with Internet Navigation. •Ability to multitask. •Ability to communicate in a professional work environment. (from customers, all levels of employees, and management) •Strong written, verbal, analytical, and persuasive skills. •Ability to organize and prioritize work and to meet deadlines. Desirable: •Knowledge of Video Display Technology and Computer Industry.