Home Solutions Consultant

Purpose:
“This position will not sell wireless products or services.”
The Retail Sales Consultant position with Cingular Wireless has the following responsibilities: Assists new and existing customers with the purchase of wireless equipment and service. Provides customer assistance with local market promotions. Works exclusively in a company owned retail store or kiosk. Assists with special projects assigned by supervisor and/or other duties when required.

DUTIES: Sell phones, services and accessories at management approved pricing. Achieve sales and customer service objectives. Handles administrative aspects of the sale including: completing customer contracts, verifying identification, running credit, preparing customer files, addressing local market promotions, pulling product from inventory, completing warranty paperwork, taking customer payments and filing finished orders to ensure accurate and efficient processing. Provides information on products, accessories, service features, pricing plans, roaming and data. Interface with other departments on customer behalf when necessary. Drives revenue by communicating the benefits of products, services, features, rate plans and special offers to new and existing customers as appropriate. Provides world-class experience by resolving customer complaints and/or by referring customer to supervisor or proper department for resolution. Focuses on retaining customers by providing updated product and promotional information.

FUNCTIONS: Responsible for cash drawer and daily deposit of customer payments; handles incoming calls for customer service, bill payments, upgrades, trade-ins, and service charges, billing issues and customer complaints; prepares equipment for installation and schedules installations and repairs; tests and assembles phones; maintains store appearance and product presentation to company standards; may be required to wear a uniform.


QUALIFICATIONS:

Pre-hire/pre-placement assessment – competency based
SPECIAL JOB REQUIREMENTS:
Specific job assignments may require day, evening, weekend or Holiday tours. Occasional overtime may be required.
High School education or equivalent.
Previous customer facing service experience is desirable.
TRAINING:
Classroom training.
On-the-job training.
On-line training.

Classification:
Pre-hire/pre-placement assessment – competency based
SPECIAL JOB REQUIREMENTS:
Specific job assignments may require day, evening, weekend or Holiday tours. Occasional overtime may be required.
High School education or equivalent.
Previous customer facing service experience is desirable.
TRAINING:
Classroom training.
On-the-job training.
On-line training.
REQUIREMENTS
Required Qualifications:
Experience Requirements:
Pre-hire/pre-placement assessment – competency based
SPECIAL JOB REQUIREMENTS:
Specific job assignments may require day, evening, weekend or Holiday tours. Occasional overtime may be required.
High School education or equivalent.
Previous customer facing service experience is desirable.
TRAINING:
Classroom training.
On-the-job training.
On-line training.

Travel Percentage: 0%