Home Solutions Consultant

Purpose:
“This position will not sell wireless products or services.”
Sells all products and services offered by the Company. Requires achievement of a sales quota. Provides efficient, courteous
customer service and assistance in all aspects of product offerings and services. Handles customer situations appropriately
and escalates as needed. Adheres to Company policy including but not limited to reconciliation of paperwork and daily bank
deposits. Responsible for effective management of inventory and company operating systems. Must maintain knowledge of
current products and services. Performs other duties as assigned by management.
GENERAL DUTIES
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not
limited to the following:
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
1. Answers existing and potential customer/client requests for inquiries in the process of purchasing products and services.
2. Responsible for meeting all assigned sales goals.
3. Maintain proficiency in all areas of customer service including billing, retention, and equipment issues and over the counter exchanges.
4. Provide prompt and courteous service to all customers and serve as a single point of contact for their immediate and ongoing needs (i.e. payments, rate analysis and rate changes).
5. Regularly contact customer base via phone calls and written notes.
6. Responsible for ensuring store appearance is clean and presentable at all times. This includes displays and workstation are complete, clean, well mechanized and presentable at all times.
7. Responsible for submitting all paperwork completely, accurately, in a timely manner.
8. Position may be commissioned and quota based.
ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:
Work in other locations as the needs of the business dictate.
Complete all aspects of opening and closing the store in accordance with written procedures. Submit all transaction journals
on a daily basis.
Assists with inventory maintenance.
May be required to wear a uniform.
PHYSICAL REQUIREMENTS:
Ability to lift up to 25 pounds.
Must be able to stand for long periods of time while servicing customers.


QUALIFICATIONS:

Pre-hire/pre-placement assessment – competency based
SPECIAL JOB REQUIREMENTS:
Specific job assignments may require day, evening, weekend or Holiday tours. Occasional overtime may be required.
High School education or equivalent.
Previous customer facing service experience is desirable.
TRAINING:
Classroom training.
On-the-job training.
On-line training.
Note: This position is part of a collective bargaining unit. The wage for this position includes an hourly rate and commission variable pay. The hourly rate of pay starts at $11.74+ and varies based on applicable years of exp. and knowledge.

Classification:
Pre-hire/pre-placement assessment – competency based
SPECIAL JOB REQUIREMENTS:
Specific job assignments may require day, evening, weekend or Holiday tours. Occasional overtime may be required.
High School education or equivalent.
Previous customer facing service experience is desirable.
TRAINING:
Classroom training.
On-the-job training.
On-line training.
Note: This position is part of a collective bargaining unit. The wage for this position includes an hourly rate and commission variable pay. The hourly rate of pay starts at $11.74+ and varies based on applicable years of exp. and knowledge.
REQUIREMENTS
Required Qualifications:
Experience Requirements:
Pre-hire/pre-placement assessment – competency based
SPECIAL JOB REQUIREMENTS:
Specific job assignments may require day, evening, weekend or Holiday tours. Occasional overtime may be required.
High School education or equivalent.
Previous customer facing service experience is desirable.
TRAINING:
Classroom training.
On-the-job training.
On-line training.
Note: This position is part of a collective bargaining unit. The wage for this position includes an hourly rate and commission variable pay. The hourly rate of pay starts at $11.74+ and varies based on applicable years of exp. and knowledge.

Travel Percentage: 0%