Hostess/ In Room Dining Server

Hostess- Baleen is a stylish and innovative seafood restaurant serving an array of local seafood and expertly prepared items all enhanced by magnificent views of Biscayne Bay and the Miami skyline. This person courteously greet and escort guests to table and assist in seating, ensuring hotel’s standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Must possess good communication skills, professional demeanor, and the ability to multi-task without errors.

In Room Dining Server- delivers food and beverage orders to guest rooms according to resort specifications, courteously and efficiently. Also assists in the maintenance of the room service area and equipment. Must maintain complete knowledge of all menu items, guest room layout, locations and room numbers/names. Must answer room service phone within 3 rings, using correct salutations and telephone etiquette.
REQUIREMENTS
Hostess:
1.Maintain complete knowledge of and comply with all departmental policies/service and procedures/standards.
2.Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
3.Anticipate members’ needs, respond promptly and acknowledge all members, however busy and whatever time of day.
4.Maintain positive member relations at all times.
5.Be familiar with all resort services/features and local attractions/activities to respond to member inquiries accurately.
6.Resolve member complaints, ensuring member satisfaction.
7.Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
8.Maintain complete knowledge of:
a)Scheduled daily activities.
b)Daily reservations.
c)Resort extension numbers.
d)Beeper number/radios carried by resort personnel.
e)Hours of operation of each outlet, ambiance, menu selections and price range.
9.Maintain complete knowledge of all menu items, specials, 86'd items, liquor brands, beers and non-alcoholic selections available in the Club Restaurant.
10.Guide the Servers and Buspersons in table set-up, needs to ensure optimum service to members.
11.Answer restaurant telephone courteously and efficiently.
12.Take, record and confirm restaurant reservations/cancellations.
13.Escort members to tables and assist in seating at tables; present menus and extend pleasantries.
14.Accommodate all requests for information courteously.
15.Communicate VIP arrivals and special requests to designated personnel for follow up.
16.Extend courteous departures as members leave the restaurant and invite them to return.
17.Ensure tables are cleaned and reset.
18.Complete closing duties as assigned.
19.Smile

In Room Dining Server:
1. Minimum of 18 years of age to serve alcoholic beverages.
2. 1 year experience as a Room Service Server.
3. Food handling certificate.
4. Fluency in English both verbal and non verbal.
5. Compute basic arithmetic.
6. Provide legible communication.
7. Ability to:
•perform job functions with attention to detail, speed and accuracy.
•prioritize and organize.
•be a clear thinker, remaining calm and resolving problems using good judgement.
•follow directions thoroughly.
•understand guest’s service needs.
•work cohesively with co-workers as part of a team.
•work with minimal supervision.
•maintain confidentiality of guest information and pertinent resort data.


DUE TO THE LARGE AMOUNT OF RESUMES THAT ARE BEING SENT IN, WE SUGGEST APPLYING IN PERSON AT OUR HUMAN RESOURCES OFFICE BETWEEN MON-FRI 10AM-3PM. OUR ADDRESS IS: 4 GROVE ISLE DRIVE, COCONUT GROVE, FL 33133. CHECK OUT OUR WEBSITE FOR DRIVING DIRECTIONS AT WWW.GROVEISLE.COM