Nurse Case Manager

As the largest hospital system in Central Florida and the busiest hospital in the nation, Florida Hospital cares for more than one million patients a year. With 7 campuses throughout the Orlando area and a total of 1776 beds, Florida Hospital offers a wide range of health services for the entire family and has been recognized as one of America’s Best Hospitals for the seventh consecutive year by U.S. News and World Report. Employees at Florida Hospital enjoy more than high-tech equipment, breakthrough medical programs, and visionary leadership. Our serene, patient-centered environment offers a balanced, spiritual setting-one consistent with our mission to extend the healing ministry of Christ.

Under general supervision of the Director and/or Supervisor of Case Management, the Case Manager is responsible for achieving annual LOS goals, coordinating efficient discharge planning and assisting with capacity solutions for Florida Hospital. Works with the multidisciplinary healthcare team to develop, activate and efficiently facilitate patient treatment and discharge plans. Meets with patients/families and healthcare team to determine patient preferences for discharge needs and with providers to coordinate the discharge plan. Demonstrates expertise in thorough and timely admission and continued stay criteria and facilitates timely interventions to assure proper patient placement across the healthcare continuum. Completes Avoidable Delay forms for all identified delays in treatment, consultation, transfer and/or patient discharge. Actively participates in outstanding customer service and accepts responsibility for maintaining relationships that are equally respectful to all.

All positions are full time except for one, which is per diem located at our Celebration Health campus in Celebration. Please indicate which campus you are interested (Orlando or Celebration.

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

· Demonstrates through behavior Florida Hospital’s core values of Integrity, Care, Balance, Excellence, Stewardship, and Teamwork as outlined in the organization’s Performance Excellence Program booklet.

· Supports and facilitates campus and system goals for capacity management and LOS, identification of Avoidable Delays at department approved levels, and other Case Management initiatives.

· Completes comprehensive assessment of patient situation utilizing Case Management worksheet, review of hospital computer system and medical record, collaboration with health care team and discussion with patient/LAP. Anticipates and establishes realistic discharge plan and identifies and resolves potential barriers to plan achievement.

· Communicates effectively utilizing all available internal and external methods, e.g., wireless, fax, voice mail, email. Documents all interventions in an accurate and timely fashion and in hospital approved format, including progress notes, statistics and patient/family involvement/choice in discharge plan.

· Reviews patient treatment plans to proactively identify opportunities to facilitate efficient movement through the healthcare continuum, coordinating all aspects of hospitalization and discharge planning and ensuring effective and efficient utilization of resources.

· Applies knowledge of local, state, and federal programs to expedite discharge while maintaining sound stewardship of healthcare resources.

· Incorporates age and developmental needs of the patient population into the discharge plan.

· Reviews IQ criteria, hospital computer system, and medical record to facilitate timely and appropriate LOS and discharge plan.

· Ability to establish and maintain positive and effective physician/Case Management working relationships.

· Performs other duties as assigned or directed to ensure the smooth and successful operation of the department.
REQUIREMENTS
KNOWLEDGE AND SKILLS REQUIRED:

· Ability to communicate effectively with diverse populations

· Interpersonal skills that promote teamwork

· Critical thinking/problem solving skills.

· Knowledge of and ability to utilize inhouse and external resources.

· Flexibility in prioritization

· Ability to multitask

· Ability to function in a stressful, fast paced environment

· Self motivated and able to work independently

· Knowledge of computer programs


PREFERRED KNOWLEDGE AND SKILLS:

· Experience in case management, managed care, long term care, home health care

· Experience in discharge planning


EDUCATION AND EXPERIENCE REQUIRED:

· LPN


PREFERRED EDUCATION AND EXPERIENCE:

· RN with BSN

· Health care experience


LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED:

· For LPN or RN – Florida State Board of Nursing license

There are many reasons to select Florida Hospital as your career home, but it probably comes down to just one. When you decided to go into healthcare, you dreamed of an environment where people cared about each other, both physically and spiritually. You wanted to work at a place that was as passionate about making a difference in people's lives as you were. You may have been looking for a long time or just started on your journey, but you can stop now.

Florida Hospital is that place, a place you can call home.