Dispatch/Customer Service Representative, Part-Time

Under direction of the Circulation Customer Service Manager, performs duties necessary to maintain a good customer service department. Responsible for receiving inbound phone calls from current and potential subscribers. Assist call-in and walk-in customers via on-line transactions with new service, changes in service, and registering customer complaints with billing or service concerns. Perform dispatch and verification duties as assigned. Writes circulation adjustments as necessary to resolve customers and/or carrier concerns. Procures back issues as needed
Performs other duties as may be assigned by the Circulation Sales Manager.
REQUIREMENTS
A high school diploma or equivalent desired. Previous clerical/customer service experience required. Must demonstrate good verbal and written communication skills. Good time-management and organizational skills. Clerical and typing skills required. Positive attitude in order to up sell customers and products that fit their needs. When performing CSR duties, weekend and early morning hours (6a.m.) and holidays are required. Must be able to handle high volume of inbound calls efficiently and effectively. Team player willing to assist others with all department tasks.