Assistant Manager - Printing & Copying on the 2nd Shift

Our customers have a serious graphics complex. Come be a part of the solution!

A&E – The Graphics Complex is like no other place you have ever worked. We are SERIOUS about customer service. So serious, in fact, that we have made it our mission to be a provider of world-class customer service – the standard by which others are measured. If you think you measure up, we would like to hear from you.

Our employees actually look forward to coming to work. Want to know why? A&E employees are considered to be the elite within the graphics industry. For this reason, we are committed to providing impressive compensation packages which include benefits such as fully paid medical, vision, dental, and life insurance for our employees, increasing paid vacation scale, 401(k) with a generous company match, tuition reimbursement and monthly bonus opportunities. Our friendly, fun, and casual family-like environment is just the right mix to get your creative juices flowing.

In return, we expect our employees to have a passion for people and an enthusiasm about their work. At A&E, employees work long hours and go above and beyond on a daily basis. We care about the work we do and expect the same from each and every employee. You might be thinking that lots of companies say they are committed to their employees and to providing customer service because it makes for good marketing. Well, at A&E, we not only say it, we mean it. The proof is in the pudding. A&E has proudly received several awards, which proves our long-standing commitment.

• PIA/GAIN’s 2001, 2002, 2003 & 2004 "Best of the Best" Workplace Award
• Houston Business Journal’s 2001, 2002, 2003 & 2004 Best Workplace Award for Mid-Sized Companies
• BBB-Houston’s 1998, 2001, 2003 & 2004 Torch Award for Excellence in Customer Service
• Baylor University’s 2001 Texas Family Business of the Year

This person will be responsible for all managerial aspects associated with the Small Format Imaging Services Department including customer service, job scheduling, P&L management and employee management. This is a non-exempt position that will report to the Small Format Imaging Manager. Proven success in using customer service skills in working with external and internal customers and in managing a fast paced small format print environment is required. Knowledge of high speed reprographics equipment such as Xerox Docutechs, 6060’s, IGEN 3 or similar equipment and associated processes is also required. The ideal candidate will be of a caliber to continue to grow into other management opportunities.

The scheduled hours of this position are 4 P.M. – 12 A.M. plus frequent overtime.
REQUIREMENTS
The ideal candidate will have at least two years of management experience (preferably in a similar industry; an extensive knowledge of small format digital printing (pre-flight, black and white, color and bindery); exceptional customer service skills; proven success working with people, P&L and process management. Requires the ability and willingness to work varied hours including overtime when required; a rotating Saturday shift is necessary. Must be self-directed with good decision making skills and must be able to work and manage within a culturally diverse group of people.