Service Agreement Analyst-LSS/MIC

Business Unit: GE HealthcareFunction: MarketingResponsibilities: The Service Agreement Analyst will support the Inside Sales representative with quoting, activation and modifications of service contracts; assist the field engineers with entitlements and Planned Maintenance scheduling; and support collectors in contract invoicing. The Service Agreement Analyst is responsible for high customer satisfaction in the assigned Region and will be responsible for special Contracts projects and Variable Compensation reporting. In addition, the Service Agreement Analyst will be responsible for the following:
Maintain Invoice Interface program to correct errors
Process contract invoicing credits
Participate in the training of service field engineers to ensure they are knowledgeable in all aspects of service contracts
Provide phone support for internal/external customers
Person must be willing to work 30 hours per week~HJ~
REQUIREMENTS
Qualifications: -High School/ GED and minimum of 1 year work experience in the areas of customer service, contract management or collections
Outstanding organizational skills
Outstanding communication and customer service skills
Ability to prioritize and meet deadlines
Candidate must be willing to submit to a background investigation, including for example: verification of past employment, criminal history and educational background
Willingness to take a drug test
Candidate must be legally authorized to work in the United States
Candidate must be willing to work out of an office or home office
Candidate must be willing and able to work with computers including the following applications: Outlook, Word, PowerPoint, Excel and other web based applicationsDesired: -Associates degree, or higher, in business related field
Field Experience in Clinical systems, installation and/or service
Knowledge of Clinical applications
Six Sigma Green Belt Certification (if Internal to GE)
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
Experience interfacing with both internal team members and external customers as part of a solution based service process
Exceptional interpersonal skills
Exceptional skills as a change agent and process oriented individual
Stress Tolerance: Accepting constructive criticism and dealing calmly and effectively with high-stress situations. This includes continuing to persevere and remaining calm in challenging or frustrating circumstances
Dependable: Being reliable, responsible, dedicated, committed, and fulfilling obligations
Adaptable/Flexible: Being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations
High Integrity: Accepting and adhering to high ethical, moral, and personal values in decisions, communications, actions, and when dealing with othersGeneral: GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.The United States has regulations that govern the hiring of current or former U.S. Government employees. If you currently work for (or have in the past) the U.S. Government (in any capacity), you may have certain responsibilities under these regulations and certain restrictions may apply to your potential employment with GE. Therefore, if you are contacted by GE regarding a position of employment, and you have worked for the U.S. Government at any time, please immediately inform the GE representative of this fact.