Motif Trafficking Manager

GENERAL PURPOSE OF JOB:

As a member of the Motif Client Services team, this position is responsible for campaign trafficking and tracking issues to support the Motif product line. At times you may also assist with gathering site specifications, quality assurance, troubleshooting reporting discrepancies – or other types of problems that can arise during the life cycle of a Motif campaign. Variously you may interact with Publishers, Agencies, Motif Sales, Motif Production Services, as well as the Motif Campaign Management team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•Be responsible for trafficking process for Motif rich media
•Be the primary point-of-contact within the Motif team for Publishers. Providing prompt, professional support and service on DART Rich Media, responding to Motif trafficking questions or problems
•Work with Motif Campaign Managers and Production Services to resolve trafficking issues
•Follow up on under-delivering campaigns
•Issue test tags to prospective publishers in the hope that they will certify Klipmart as a rich media vendor that can serve on their sites
•Provide regular status to both internal and external organizations
•Provide confirmation reports for each campaign you traffic
•Actively track and manage client interactions by logging all customer contacts in DoubleClick’s tracking systems
•Provide a high level of customer satisfaction
•Support and develop meaningful relationships with adjacent regions and business units and act as a liaison between clients and internal teams (Account Management, Support, Sales, Engineering, Product Management)
•Acquire and maintain knowledge relevant to the job including DoubleClick product offerings, current policies and procedures and methods of service delivery, in order to provide technically accurate solutions to customers. Maintain a high level of product and industry knowledge/expertise to exceed client expectations
•Maximize DoubleClick Rich Media (Motif) revenue by ensuring high adoption/usage of strong and consistent processes within the Motif Services team. This will require in-depth and on-going knowledge of Agency campaign activity and high coordination with the Sales personnel who own the Agency relationships.
•Initiate and participate in internal Knowledge Share programs as they relate to online advertising products: Deliver two knowledge share sessions each year
•Optionally – as work load varies, you may be asked to assist Motif Campaign Managers to:
oGather Pub site specifications
oTroubleshoot Motif reporting discrepancies
oQA rich media creatives
•Some travel will be required for this position



•KEY COMPETENCIES:

General Work Style:
•Ownership: Clear ability to complete and follow up on projects and other work
•Change: Adapts to a changing environment
•Must be process-oriented and be incredibility detail orientated and have the ability to multi-task.
•Must have experience with Microsoft office apps: Excel, Word, Outlook

Business Sense:
•Understand the business implications of decisions
•Grasps the big picture and its implications and presents possible business issues quickly.
•Contributes to the Client Services strategy.
•Balances short term needs to meet long term/strategic objectives
•Challenges the status quo / adopts a continuous improvement ethic
•Ability to identify patterns or connections between situations that are not obviously related and identify any or underlying issues in complex situations
•Gathers information about a wide range of issues that may impinge on the operation of the team and success of the business

Customer Orientation:
•Responds in a timely manner to the needs of the customer
•Manages customer expectations in terms of service level and communications
•Finds a resolution that is satisfactory to the customer
•Anticipates needs of the customer where reasonable
•Continuously displays positive, professional behavior towards internal and external customers
•Manages workflow and maintain a "sense of urgency" in accordance with customer needs / workflow

Communication Skills:
•Demonstrates good active listening skills with an ability to interpret customers communications to understand the heart of the problem
•Demonstrates clear, concise and easy to understand written and verbal communications with customers
•Demonstrates an ability to transfer understanding of complex issues to the customer and to co-workers
•Chooses appropriate communication tools and style for audience
•Demonstrates effective customer call / contact management skills in line with "Rules of Engagement"
•Demonstrates effectiveness in client facing presentations and training

Continuous Learner:
•Actively acquires the skills knowledge and abilities to meet job requirements and maintain professional competence
•Demonstrated willingness to receive constructive feedback and act on it
•Actively seeks out assistance from peers where needed and demonstrates improvement in skills, knowledge and abilities from each interaction
•Uses all available DC tools and resources to promote self development
•Learns from experiences and changes behavior.

Team Player:
•Demonstrates flexibility in sharing team work load, including variable shift times and after hours pager duty when required
•Works tolerantly and positively with people with different work styles to meet team goals
•Works well with a diverse or multi-disciplinary group to achieve a common goal e.g. openly listens to other people's ideas, collaborates rather than competes or acts autonomously and shares ideas and information with others
•Balances personal gain with group goals


TECHNICAL SKILLS:
HTML, DHTML, Flash (version 4 – MX2004), Javascript, VB, OS (98, 2000, XP, NT), UNIX/Linux, internet protocols (TCP/IP, HTTP, FTP, SMTP, Security), web servers (awareness), browsers, OS scripting, SQL/understanding of, Excel, Oracle, SQL Server.


LANGUAGE SKILLS:

English


EDUCATION and EXPERIENCE:

•1 + year(s) of experience with DART for Advertisers is desired
•Working understanding of DoubleClick’s Motif product is desired
•1+ year(s) in Online Advertising, Media Planning or Marketing role is desired
•Agency/Production experience preferred
REQUIREMENTS
See Above