Group Director, Small Business Cards

Basic Accountability Statement
Responsible for the direction or creation of a small business card program that generates significant revenue for Credit Card Services. Directs the achievement of profitability and business growth objectives for these businesses. Assists in the identification and assessment of strategic opportunities and execution of marketing plans.
Directs the development and implementation of marketing plans, strategies, and programs. This includes forecasting portfolio performance and growth, activation, utilization and retention as well as meeting those forecasts. Directs the development and management of budgets and cost containment for portfolios and businesses. Partners with HSBC retail services to drive small business card programs with partners including contract negotiations, addenda and renewals, management committee memberships, additional business opportunities, cross-sell opportunities etc. Participates with members of senior risk management and marketing to identify strategic business opportunities and develops recommendations to meet business objectives.
Markets Credit Card Services information services, credit risk recommendations and operating capabilities. Sources and manages outside vendors to provide cost effective, high-quality program execution, enhancement, and third party marketing programs. Oversees contract negotiations, addenda and renewals as well as pricing negotiations. Directs the development of new distribution channels, processing procedures and products. Responsible for budgeting, staffing plans, and the selection and development of personnel for all acquisitions, portfolio management, product and business development activities within areas. Establishes and monitors objectives and performance through formalized goal setting, project planning and performance management process. Administers human resources policy as appropriate. Participates with senior operations managers to maintain service quality for each portfolio and to resolve servicing issues as they occur. Performs other duties and projects as assigned.

We are proud to be an EEO/AA employer. We value diversity and offer a quality workplace.




job Requirements



MBA with concentration in finance or marketing is preferred.

8-10 years management experience in a marketing or risk position at a financial service company. Would prefer at least 3-4 years of small business credit card experience.

Demonstrated ability to profitably grow a small business credit card program.

Strong communication, analytic and financial skills.

Able to demonstrate a thorough understanding of Credit Card Services business, including operations.

Relationship and negotiation skills a must.

Good understanding of contracts and legal and regulatory issues facing Credit Card Services and the credit card industry.

LOCATION: Salinas, CA or Chicago, ILL HSBC Compensation
HSBC is a pay for performance company with policies and programs designed to ensure all employees receive fair and equitable compensation based on performance. Our compensation program is designed to attract, motivate, develop and retain the very best people.



HSBC Benefits
We are proud of our comprehensive flexible benefit program. Our program allows our employees to select the features that make the most sense for their individual and/or dependent(s) needs. Our benefit features include, but are not limited to; medical, prescription drug, dental, vision, life insurance, short and long term disability, retirement plans, stock option purchase plan, and a competitive time off program. / gj-hh