Associate Client Service Manager

VNU is a global information and media company with leading positions in marketing and media information, business publications, and trade shows. Its widely respected brands include ACNielsen, Nielsen Media Research, Billboard, Adweek, and The Hollywood Reporter, among many others.Objectives This position is a training program for high potential individuals within the Client Service organization. ACSM's participate in an intensive management proficiency-training program to position them for long-term success in the organization. As part of the training program, the ACSM provides analytic and research support to Spectra consultants and management. This support includes running reports on Spectra software, analyzing and interpreting data, providing powerful insights, preparing presentations and assisting in client training programs.Candidates must demonstrate a dedication to quality and be able to initiate and perform work independently or as part of a larger team when required.Upon completion of the training program, candidates will be offered the opportunity to advance to a Client Service Manager position - flexibility for future relocation is essential.Reports to Manager of Analytics.Accountabilities Prepares analytic/project work that meets client needs (as opposed to just requests) and delivers high quality deliverables containing the best possible insights, on timely and accurate basis
Provides coverage for temporary CSM vacancies as required
Devises analytical approaches that leverage Spectra capabilities to interpret and dissect data to develop solutions, make recommendations, and create action plans
Assists with periodic comprehensive segmentations (including W/SW/NW deliverable) at client as required by business needs (updated custom data, shift in category dynamics, etc.)
Represents Spectra periodically in client meetings and presentations
Maintain up-to-date and accurate activity/project log for the purpose of helping to quantify return on investment for clients and Spectra management
Completes/satisfies all certification requirements as outlined by the Center of Excellence
Successfully complete all requirements of the Manager's Proficiency ProgramQualifications
Four Year Degree, Business or Marketing emphasis preferred
Two years experience in a CPG or syndicated market research environment.
Understanding of retailers and classes of trade.
Strong skills in Excel, Word and PowerPoint.
Strong communication skills.
Previous client service skills a plus.Ability to relocate at completion of programACNielsen Homescan & Spectra
At Spectra, your success is driven by the commitment and impact you make to your role, your team, and your client. By choosing a career at Spectra, you receive the benefits of challenging work, opportunity for growth, and a community of smart and dedicated people.Join us! Be an owner at Spectra today!Spectra is an innovative, growth-orientated market research company which provides manufacturers, retailers and brokers in the Fast Moving Consumer Packaged Goods (FMCPG) Industry with consumer segmentation, data integration and retail intelligence, enabling them to target high volume potential consumers. The culture is fast-paced, focused and results orientated.VNU promotes and enforces an active policy of Equal Employment Opportunity (EEO) for all individuals. For more information on our brands, please visit www.vnu.com.
REQUIREMENTS
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