BI-LINGUAL OPERATIONS MANAGER: BEAVEX

Beavex, Inc is one of the largest privately held courier companies in the US based out of Atlanta, GA with over 40 locations throughout the US. We are a 17 year old company. Please visit our website at www.beavex.com for more company information.

We are seeking an Operations Manager for our terminal located at: 495 Boulevard, Elmwood, 07407. The schedule is Monday through Friday 8am-5pm and will require weekend on-call duites.

Our ideal candidate will have a BA/BS degree and bi-lingual in Spanish. Beavex offers a competitive wage and benefits package.

Responsible for operations of a terminal with 6-15 employees and effective contract management of 40 – 200 Vendor / IC drivers. Other key responsibilities include ensuring high levels of customer service and effective troubleshooting of daily issues. Performance will be evaluated on overall performance of terminal operations.
REQUIREMENTS
Operations-
• Assist Terminal and District Manager in developing and implementing short and long range operational goals.
• Direct activities related to dispatching, routing, and tracking courier services through operations staff.
• Maintain complete adherence to Chain of Custody (COC) by drivers and terminal staff. Regularly monitor COC procedures and implementation in the field, ensuring that COC reports and audits are completed.
• Analyze operational or management reports to include issues log, open routes, etc.
• Direct and coordinate, through subordinates, activities of operations department in order to meet terminal goals and objectives.
• Manage and review route logistics, troubleshoot service problems, and implement schedule and route changes.
• Evaluate terminal for route efficiency.
• Ensure that policies and procedures as defined in the Company Operations Manual and Employee Handbook are consistently followed.
• Other duties/tasks as assigned.

Customer Service
• Supervise staff to ensure highest level of customer service is met.
• Provide excellent customer service by responding proactively to investigate and resolve customer inquiries and/or complaints.
• Manage relationships with Vendor/IC’s to ensure terminals are prepared to meet all customer requirements.
• Develop and maintain relationships with key contacts for each customer.
• Coordinate with management and the Corporate Sales & Marketing Department on sales initiatives, sales forecasts, etc.

Personnel
• Manage direct reports: Set performance goals & initiatives, discipline staff as appropriate, plan and organize work assignments, perform training and staff development.
• Plan, organize, assign, and manage the work of employees to ensure that the work is accomplished in a manner consistent with BeavEx Inc. requirements.
• Use conflict resolution techniques to resolve personnel problems or grievances.
• Monitor employee time keeping, overtime hours, PDO (Paid days off), and vacation schedules.
• Investigate work related accidents and/or injuries, complete required paperwork, and communicate with the corporate office.
• Ensure compliance with local, state, and federal labor laws.
• Coordinate with the Corporate Human Resources department to recruit, screen, interview, and hire support positions.
• Prepare and present annual performance reviews to staff.

Vendor / IC Relations
• Responsible for managing the use of Vendor/IC’s to perform driving services for BeavEx.
• Manage contracts with Vendor/IC's including pricing/negotiations, sourcing, screening, terminating, etc.
• Verify that Corporate IC Liaison receives appropriate information regarding Vendor/ IC’s.
• Direct staff to maintain proper and updated Vendor/IC information in CourierBase.
• Participate in troubleshooting and resolving any outstanding Vendor/IC problems, issues, or grievances.

Finance
• Effectively manage employee overtime expenses.
• Maintain operation within company financial guidelines.
• Negotiate settlement amounts with Vendor/ICs to ensure amount meets budget goals of the company.
• Monitor spending to ensure that expenses are consistent with approved budgets.

Technology
• Ensure technology is utilized to the fullest extent possible, including all track & trace technology, CourierBase, Nextel's, scanners, palms, etc.
• Ensure staff is properly trained in CourierBase, and oversee overall usage of CB as a tool.
• Use electronic mail, telephones, CourierBase software, mobile phones, and other communication tools effectively on a daily basis.

Compliance
• Maintain terminal compliance by keeping documents and records to pass a company audit; comply with all DOT regulations (if applicable) and OSHA requirements.
• Promote safe work activities by conducting and/or attending company safety meetings. Oversee work progress to verify safety or conformance to standards.
• Implement TSA requirements (if applicable) by completing TSA Indirect Air Carrier Standard Security Program and becoming familiar with all TSA Known Shipper requirements.
• Adhere to Beavex company safety policy and procedures.
Education, Experience, and Skills:
• Bachelor’s or Associate’s degree is strongly preferred and/or equivalent experience
• 2-5 years management, customer service and/or dispatching experience, preferably in courier or transportation field
• Excellent verbal and written communication skills
• Computer skills including Microsoft Word, Outlook, Internet, & routing software
• Interpersonal skills; ability to foster teamwork and motivate/coach others
• Knowledge of local and regional geographical area
• Knowledge of principles and processes for providing customer services
• Knowledge of business and management principles
• Knowledge of the structure and content of the English language
• Accurately and quickly read maps
• Perform well and make optimum decisions under pressure and time constraints
• Handle occasional light and heavy lifting

Travel Requirement: 5-10 % Travel required throughout an assigned territory.
Work Environment: Office and Warehouse, some exposure to hot and/or cold weather.
Work schedule: Hours may alternate, On-Call.