Manager, Operations Reporting

Looking for a new career challenge? You're in the right place! If you're ready to seek new challenges and be a contributor in an organization that is an industry leader, why not join the many faces of Comcast? With an employee base of approximately 60,000 and a commitment to a diverse workplace, we offer opportunities in every region of the country. With positions from entry level to senior executive, in an array of areas including technical, creative, business and administrative, Comcast is the company that you're looking for.Become one of the many faces of Comcast today. Your new career may be only a few clicks away!
JOB SUMMARY
This position is responsible for managing a team of Business Analysts and is accountable for gathering and analyzing data indices for Comcast's Service Delivery organization in the CDV & CDP Business Unit. This position is responsible for implementing a standard set of business metrics allowing Service Delivery the ability to efficiently scale the business in a cost effective manner. This position will take the lead with a wide range of individuals from various groups, including Operations, Finance, and IT in understanding what aspects of the voice business are in need of process or systems improvement by analyzing data relative Service Delivery voice processes.ESSENTIAL FUNCTIONS OF THIS POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING*:
Generates, reviews, and submits reports to the Service Delivery organization providing critical data to drive ongoing operational performance improvement.Performs operations analysis activities including the creation and manipulation of operations reports.Evaluates current business practices for operational efficiency and excellence, and develops and maintains alignment with cross-functional organizations to ensure effective implementation of methods and procedures.Reviews and recommends strategies to achieve business goals such as removing expenses, improving system performance and developing a skilled, motivated, satisfied and diverse workforce.Forecasts future performance for the operations based on statistical analysis.Strategically works with other functional leaders in forecasting Service Delivery activity and resulting resource requirements.Punctual, regular, and consistent attendance is required.Must be available for overtime or extended hours, as needed.Performs other related duties as assigned.NOTE: This position may require up to 15% travel.Qualifications
MINIMUM REQUIREMENTS
Bachelors Degree in Information Systems or Business Administration with an emphasis in Operations Management.5 years of Supervisory experience in cable and/or telecommunications operations environment.2 years experience with data analysis.Demonstrated proficiency in database design using MS Access, SQL or Oracle.3 years experience working with circuit information, workflow information, and subscriber information, including reporting and analysis from the following applications:
ETS (all modules)
ICOMS
CSG
DSTStrong analytical, critical thinking and problem solving skills.Proven ability to handle confidential information.Must be familiar with report life cycle activities including source control, testing, release processes, and design documentation.Must be familiar with monitoring production report results for correctness using software and analytical techniques.Individual must be familiar with schema definitions, usage, and data modeling.Strong mathematical skills.Business orientation to include functional depth and breadth within telecommunications operations and strong operational analysis.Ability to manage work in a fast paced, dynamic, multiple projects environment.Must be comfortable working in a team environment gathering requirements from many sources in a timely manner.Ability to work outside of normal business hours in order to meet reporting deadlines is a must.Additional Preferred Requirements
2 years experience working with data dictionaries and one year of experience building and maintaining a data dictionary.2 years BRIO web based reporting experience.
The above statements are intended to describe the general nature and level of work being performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job. The Company, rather than management, retains the discretion to add or change duties of this position at any time.
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.Benefits
In today's converging world, we're taking chances...reaching higher...stirring things up! We're visionaries, entertainers, and leaders. We're Comcast!To submit a resume for this position, please click on the "Apply Now" button. Please reference I-CAREERBUILDER.COM as the source through which you learned of this position.Job Requirements
Please see Job Description
For your privacy and protection, when applying to a job online:

Never give your social security number to a prospective employer, provide credit card orbank account information, or perform any sort of monetary transaction.