IT Services Systems Manager

QTC is the largest private provider of government-outsourced medical and disability examination services in the nation. Our 25-year history delivering technology-driven examination solutions not only benefits our customers but also the industry as a whole. We were the first and only private examination provider awarded the Pilot Program Contract to perform Compensation and Pension examinations for the Department of Veterans Affairs. The US Senate called upon QTC for expert testimony regarding the value of value of such third-party examinations for the purpose of government-based programs. More importantly, the House of Representatives recognized QTC for our innovative solutions to plaguing industry issues.

We are looking for experienced and capable individuals to uphold this reputation of excellence as we expand into other segments within the health care market. Join us as we do for occupational health what we have already done (and will continue to do) for disability?providing innovative solutions.

Take part in further solidifying QTC?s position as not only the largest, but also leading private examination provider available to the US and surrounding areas.

The Systems Manager is responsible for managing all aspects of systems within the IT Services department. This includes managing of resources, schedules, and budgets relative to server and operating system architecture, application software, network products, and services development projects within the IT Services department.

?Systems Support: Develop configuration and performance standards for systems and implement and monitor controls to ensure they are maintained. Maintain awareness of changing trends and regulations which might effect the department and act on as required. Make purchasing decisions based on bid pricing provided; monitoring to ensure that accurate records are maintained. Ensure that IT staff utilizes technology to provide staff with a fast, accurate, and secure method to access information, in order that members can be serviced in a highly efficient and effective manner. Ensure support is provided to 'internal' staff in a professional, courteous, and timely manner.

?Departmental Support: Evaluate business needs, objectives, and goals, researching products available and designating procedures to best meet those needs while not negatively impacting current architecture & applications.

?Manage the Systems Team: Coach and direct staff in operational activities to ensure compliance with departmental goals, objectives, service level agreements and budget. Review on a continual basis the department procedures, staffing and equipment for maximum efficiency while controlling costs. Direct the department's personnel administration activities including job assignment, training, and performance evaluation. Support the development of an annual budget, providing justification when needed. Review and compare actual results to planned budgetary performance, preparing reports reflecting those results.

?System Administration. In addition to specifically providing software installation and troubleshooting support, provide software support in using software tools and one-on-one training when necessary. Ensure back office applications are running at peak performance, including prompt troubleshooting and resolution of issues, and proactively analyzing systems to prevent downtimes. Carry out technical evaluations of hardware and software and write up reports of the results of the evaluation. Develop documentation to support the use of hardware, software, and telecommunication products. Work independently or as a member of a team in a variety of roles from providing assistance to assuming task leadership.

?Issue Resolution. Provide problem determination/resolution based upon personal experience and standard operating procedures, including immediate resolution where possible. Participate in resolution of service-related issues and the development of standard operating procedures.

?Desktop/Notebook Support. Ensure all desktops and notebooks are configured to corporate standards to provide maximum performance and dependability.

?IT Support. Assist in responding to user issues reported to the IT Helpdesk. This can be in any number of areas, from simple password questions to more complex workstation or server issues.

?Carry out other such duties as may be assigned or requested.
REQUIREMENTS
Skills and Traits:
?Must have at least 3 years? solid experience in managing projects in the IT arena. This includes defining and managing scope, budgets, and timelines.

?Extensive experience in Local and Wide Area Networks, various hardware and software platforms, and systems and network services arena and foundational knowledge of the application software development process.

?Extensive experience with personal computers and software applications, including operating systems, MSOffice, Exchange Mail, Backup and Recovery, Virus scanning, Performance monitoring, etc.

?Minimum of three years managerial experience, supervising technical people.

?Must possess strong interpersonal skills in order to work in a dynamic and fast-paced environment.

?Must posses excellent verbal and written communication skills.

?Must be self-motivated and flexible to accommodate changes in QTC?s business strategies.

Education and Experience:
?Bachelor?s degree in business, computer science, or equivalent combination of education and experience.

Supervisory Requirements:
?Must have 3-5 years supervisory experience in a technical environment.

?This position is a full time position, 40 to 60 hours a week. Periodic second shift maintenance as required.

?Minimal travel is required.