IT Service Manager

Business Unit: GE MoneyFunction: Information TechnologyResponsibilities: Responsible for Operations & Infrastructure Service Management including:
incident management and change management.
working with with P&Ls for project and operational support.
working closely with CIOs and IT Leader Operations & Infrastructure to continually manage P&L needs - escalating and resolving issues.
Working closely with Operations & Infrastructure team to ensure execution for P&Ls.~HJ~
REQUIREMENTS
Qualifications: *Technical depth - ability to understand technical requirements of projects, particularly in regards to Operations and Infrastructure deliverables.
Strong business acumen and leadership experience - proven track record of acting as a strategic IT business partner with senior leadership.
Proven ability to influence and interact effectively with senior level clients and business leaders.
Superior decision-making and client relationship skills.
Superior oral and written communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups.
Minimum of six years experience in information systems.
Understanding of technical architecture and strategies of GECF - Americas systems.
Ability to analyze, use structured problem solving and available tools to quickly evaluate problems, identify root cause, action plans, impact and resolution options.
Six Sigma - Green Belt Certification minimum.
Bachelor's degreeDesired: *Graduate degree in related field
Advanced Six Sigma Certification
Previous GECF - A experienceGeneral: GE Money is the new consumer finance brand for GE Consumer Finance worldwide. GE Money combines the trustworthiness of banks and the speed of finance companies to deliver a unique service to our customers and clients. Around the world, our businesses have embodied the values of GE Money and prospered. Customers are drawn by what GE Money represents: speed, value, flexibility, accessibility and trustworthiness. When you work at GE, you work with people who have a passion for learning and a desire to innovate. Their obsession with finding better ways to do things creates an exhilarating work environment.With more than $163 billion in assets GE Money is a leading provider of credit services to consumers, retailers, and auto dealers in 50 countries around the world. GE Money - Americas, based in Stamford, Connecticut (USA), offers a range of financial products, including private label credit cards, personal loans, bank cards, auto loans and leases, mortgages, corporate travel and purchasing cards, debt consolidation and home equity loans, and credit insurance.
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