Call Center Shift Manager

Be A Hero To Others…And Yourself. Make a difference in people's lives…and be rewarded along the way. eTelecare has outstanding opportunities for outstanding people. Are you up to the challenge?. About The Company Founded in 1999, eTelecare is an outsource call center, providing customer service, inbound sales, outbound sales and technical support. Our clients are in industries such as consumer technology, financial services, telecommunications, business services, travel and others – they are the top brand names that people know and love. Today, eTelecare has 11 call centers and over 7,000 employees, providing services onshore in the U.S. and offshore in the Philippines. eTelecare has won 38 major industry awards, including INC. Magazine’s top 50 fastest growing company in the U.S. The benefits of working at eTelecare include interesting work, exceptional coworkers, an upbeat environment, competitive compensation, health benefits, and more. eTelecare is a company that feels local…but has the strength of a global company…the best of both worlds. About The Position We currently have an opportunity available for shift managers in Phoenix, AZ. This person will be responsible for daily operations of a large-scale technical support team of up to 300 agents in our Dell Computers Technical Support Division. Job Summary: - Responsible for ensuring that the shift is productive and meeting performance objectives. - Monitors the shift through effective queue management. - Supervises employees, and participates in selection, orientation, counseling and evaluation of staff. - In addition, participates in quality improvement processes in the department. - Performs regular coaching, mentoring, and performance monitoring with direct reports. Goal and objective planning. - Organizes schedules and logistics, engages in communication with client and management. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. About The Rewards Work hard, perform well, and you’ll be rewarded with a dizzying number of benefits including: • Competitive base salary • Bonuses and commissions • Medical and dental coverage • 401k retirement plan • Paid vacations • Tuition reimbursement • Paid training programs • Comfortable work environment • Business casual dress Ready to be a hero? Apply to eTelecare today. Apply Now by emailing your resume to