Writer, Technical II

Technical Writer II/Online Documentation Specialist PURPOSE: To plan, direct and coordinate activities related to publishing documentation for all Downey Savings business units. Provide software support and publication guidelines to all Downey departments using online documentation.

DUTIES AND RESPONSIBILITIES:
* Develop and maintain policies and procedures, desktop operations manuals, and computer system documentation for the Downey Savings enterprise using online or paper media.
* Provide system support to all Downey departments using online documentation software. Recommend online information page-layouts, construct online information structures, create file structures, create automated links between publications, and facilitate full text searches.
* Conduct interviews and meetings and perform research tasks to establish and/or identify policies and procedures.
* Create illustrations using standard software for publication in an online format, including scanning images for inclusion in policy and procedure, desktop operations manuals, or computer system documentation.
** Coordinate the periodic updating of departmental disaster recovery and contingency plans for the Downey Savings enterprise.
* Establish and maintain a standard documentation format (Corporate style guide) for online and paper medium and ensure it is applied to documentation produced for functional areas within the Downey Savings enterprise.
* Establish and maintain a schedule for developing, updating and distributing documentation throughout Downey Savings.
* Maintain an awareness of I.S. department procedures and a working knowledge of data processing principles. Maintain a working knowledge of the network file directory structure to support hyperlinked online files.
* Maintain a general awareness of technical processes and regulatory requirements as related to electronic data processing (EDP) audits. Assist internal and external auditors as required, in locating and reviewing procedures for conducting examinations for all supported departments within Downey Savings.
* Evaluate and maintain awareness of cost-effective methods of publishing and distributing documentation online.
* Assist with the preparation of project documentation, such as RFPs for vendors, feasibility studies, analysis studies, etc. Conduct related research online (Internet) as needed.
* Act as backup for updating the Downey Savings web site with information provided by various areas of the Downey Savings enterprise. Maintain knowledge of Web search tools and file down load and file transfer techniques.
* Establish and maintain an archival and retention process for Downey Savings and its subsidiaries and their affiliates with respect to previous versions of policies and procedures as they are published. Ensure the ability to produce a copy of a particular policy or procedure that was in existence at a particular point in time for purposes of defending litigation directed at Downey Savings.
* Perform special projects and all other duties as assigned.Job Requirements
Experience:
* College Degree in English or Journalism or Technical Writing Certification required.
* Minimum five (5) years experience writing policy and procedure or software documentation required.
* Working knowledge of financial industry principles preferred.
* Thorough knowledge of desktop publishing tools, especially MS Office applications and Adobe Acrobat required. Knowledge of graphics applications such as Photoshop or Corel preferred.
* Strong written and verbal communications skills required.