Compliance Manager

The Compliance Manager role is primarily responsible for managing multiple business areas in USCard Operations by directly providing compliance guidance across the full range of consumer compliance regulations that is both specific to the business area and strategically oriented to ensure smooth functioning across all operational business functions.



This includes advising on new or changed processes (including identification of tactical or strategic impacts on other departments), reviewing and approving a business area’s policies, procedures, and training material, and analyzing the business area’s compliance management program to determine effectiveness at meeting corporate-wide strategic goals.



The USCard Compliance Manager has regular interactions on a peer level with Managers and Senior Managers in the business, and frequent interactions with business Directors and Senior Directors – often in the role of providing directions with regard to managing compliance risk. The Compliance Manager also has regular interactions with other support areas including Legal, Business Risk Office, and Regulatory Operations.



  Independently advise or directly supervise Level 1 and Level 2

compliance approvals.  Prepare Level 3 and 4 CDMG requests for Vice-

President approval.

  Track CREST monitoring results and partner with Manager and

business risk team member on monitoring improvements

   Audit compliance-related training within assigned business area, as

appropriate

   Maintain CDMG initiative dashboard and approval log for assigned

business area

   Advise on EMS event regulatory impact analysis and recovery efforts

   Track business area completion of requested corrective actions

arising from CAR reviews, CSA evaluations, EMS event remediation,

or other sources defined by manager

   Independently evaluate business area’s Compliance Self-

Assessment, and draft feedback for Senior Manager / Director approval

   Approve formal procedural documentation of the Advisor role for

Manager approval

   Mentor or manage one or more Advisor-in-Training, Compliance

Advisor, or Senior Compliance Advisor.

   Independently advise on such items as CDMG approvals, events, and

consultations

   Partner with business risk team member in development and approval

of the annual compliance training calendar

   Develop and deliver supplemental compliance training materials as

needed

   Engage in regular meetings with business area senior leadership

with regard to feedback on CDMG initiatives, CAR reviews, CSA

evaluations, EMS event remediation, or other Compliance

Management Program items.

   Draft and deliver business-area-specific compliance updates to

business area heads

   Draft business-specific compliance inputs to USCard BSOC reporting

   Provide compliance audit and regulatory examination support for

business area and Corporate Compliance

   Assist Senior Manager / Director with inputs to ESOC report
REQUIREMENTS
. REQUIRED KNOWLEDGE / SKILLS / EXPERIENCE



  Three or more years experience in a compliance, legal, audit role

  Bachelors degree from an accredited college or university or equivalent

experience, advanced degree preferred

  Certified Regulatory Compliance Manager (CRCM), preferred

  Strong problem solving and decision making skills,

  Strong foundational knowledge of Capital One business processes

and infrastructure

  Excellent interpersonal and relationship-building skills, with a strong

ability to influence others

  Excellent written and verbal communication skills

  Strong organizational skills, ability to manage multiple tasks within

deadlines

  Knowledge of MS Office suite, including Excel, Word, and PowerPoint

  Ability to work with minimal supervision

  Proven ability to successfully supervise and motivate employees



2.  REQUIRED REGULATORY KNOWLEDGE



In-depth knowledge of basic and specialized regulatory requirements governing credit card operations, including the following:



  Anti-Money Laundering regulations

  Equal Credit Opportunity Act (ECOA) (Regulation B)

  Fair Credit Reporting Act (FCRA) and Fair & Accurate Credit

Transactions Act (FACTA) (Regulation V)

  Loans to Insiders (Regulation O)

  Privacy of Consumer Financial Information and Gramm-Leach-Bliley

Act (GLB) (Regulation P)

  Truth in Lending Act (TILA) (Regulation Z)

  Unfair or Deceptive Acts or Practices (UDAP) (Regulation AA)

  Controlling the Assault of Non-Solicited Pornography and Marketing Act

(CAN-SPAM)

  Federal Electronic Signatures in Global and National Commerce Act (E-

Sign)

  Telemarketing Sales Rule (TSR) and Telephone Consumer Protection

Act (TCPA)

  Fair Debt Collections Practices Act (FDCPA)

  SCRA



Job #507631

www.capitalone.com/careers