OPERATIONS SUPERVISOR

OPERATIONS SUPERVISOR

PRIMARY RESPONSIBILITY:

Responsible for the supervision of the operations workflow, staffing requirements, and organization of work assignments for the referral area, maintaining appropriate personnel to meet all deadlines and provide excellent customer service to a discriminating customer base.

PRINCIPAL ACCOUNTABILITIES:

Coordinates workflow to assure all customer requirements followed explicitly and staffing levels are adjusted appropriately to meet deadlines and respond to all customer requests or inquiries. Supervises assigned personnel, allocates work, and makes recommendations regarding employment, performance appraisals, training and development, corrective actions, promotions, and terminations, assuring that decisions are according to established company policies and/or precedents. Prepares various statistical reports and assists with special projects as requested by clients and management. Reviews difficult or challenging situations and provides guidance to staff in the proper methods of resolution and responds to inquiries from staff regarding problems with files, documentation required, or processing issues. Monitors production and other reports for information regarding department performance, so as to take appropriate and proactive measures to maintain department performance in accordance with company goals.Assist the manager with the training schedule and activities of the teams to assure all employees are properly trained to attain the highest potential and produce at levels that will enhance the future success of the employee and the firm. Performs additional duties as requested. REQUIREMENTS
POSITION PREFERENCES:

College degree in Business, Accounting, or Finance. Minimum five to seven years mortgage banking, mortgage servicing, or financial operations experience. One year supervisory experience. Must be highly computer literate and capable of adapting readily to a variety of new systems. Excellent interpersonal and communication skills.