MANAGER, SERVICE DELIVERY/NASHVILLE

I.Job Summary
Direct and control all operations of the facility in the most cost effective and customer satisfying manner by leading and coaching a high performance team. Ensure a high level of Total Customer Satisfaction (TCS).

II.Essential Job Functions

A.Assist in meeting the financial goals through internal and external growth
B.Direct responsibility for department personnel administration and management
C.Direct employees in an effort to accomplish market strategy and meet company goals
D.Provide leadership
REQUIREMENTS
IV.Knowledge, Skills, and Abilities Required

Technical Skills and Proficiency
1.Internet
2.Outlook (email/calendar/tasks)
3.Microsoft Office suite

Basic operations management skills
1.Diversity management
2.Customer service skills
3.Negotiation skills
4.Analytical and project planning/execution
5.Relationship management
6.Proficient with oral and written communication

Professional attributes
1.Goal setting
2.Responsive to internal & external customer needs
3.Effective communicator
4.Integrity
5.Successful adapting to change
6.Attention to detail (both oral and written)
7.Demonstrates professionalism
8.Effective time & prioritization management

Skill set, experience, and behaviors
1.Industry and/or company knowledge
2.Ability to align performance for success
3.Facilitating change
4.Decision making
5.Planning and organizing
6.Business acumen

V.Work / Physical Requirements

A. Travel Requirements (based upon a 20-day work month)
Please indicate percentage of travel:
10% Total travel
5% Local travel
5% Overnight travel



B. Utilization of Time and Equipment (Allocate the % of a total day. The total does not have to equal 100%)

100%
1.Machines, devices, tools etc., used to perform essential job functions (list and show percentage of time for each).
20a.Desktop Computer
30b.Telephone

2.Lifting, moving, pushing and pulling equipment, cases, metal containers, or boxes in excess of:
10-20 lbs.____
30-40 lbs.____
40 lbs.____

A.3.What are the physical aspects of the job? (Please list general work environment considerations and physical requirements such as climbing racking, trucks, ladders etc.).
B.Minimal