Manager, Direct Bill

The Ohio Casualty Insurance Company is hiring for a Manager, Direct Bill to manage day-to-day operations of the Direct Bill units. Responsible for planning, workflow, process improvements, and inter-departmental relations.

ESSENTIAL JOB FUNCTIONS

Evaluates and maintains day-to-day operations and procedures required to achieve department and corporate objectives.

Oversees daily operations of the Direct Bill units including analyzing resource needs, training and development needs, output requirements, customer needs, systems, and processes.

Develops and/or analyzes appropriate reports to support expected performance levels for quality customer service and problem resolution.

Enhances the company's image through outstanding customer service. Resolves policyholders and agent's issues.

Collaborates with various teams and business units to help design, support, and implement programs and improvements to achieve efficiencies, cost savings, and company strategic initiatives and objectives.

Maintains effective interaction and communication for Direct Bill units with various internal and external customers.

Monitors workflow within department to ensure effective support of customers while maintaining efficiency and avoiding unnecessary effort.

Assists in the development and monitoring of quality review programs.

Develops requirements for changes to the automated billing systems; develops and executes test plans of new system functionality; ensures test results are documented; and implements changes to the billing systems.

Organizes, manages, and facilitates project meetings.

Identifies and investigates opportunities to improve processes and/or use software technology to further enhance processes; develops and executes the required action plans to realize opportunities and/or enhancements.

Enhances the overall internal control environment. Identifies and implements new operational and financial internal controls as appropriate.

Supports all financial and operational audits and compliance reviews and related activities.

Performs direct supervision for employees as assigned by the department head.

Assigns responsibilities within the unit, and monitors and reviews employee progress and accuracy of work. Provides assistance to ensure appropriate billing procedures are followed.

Creates, maintains, and improves the environment within the department to maximize internal and external customer service and employee productivity.

Assists management in the strategic and high level operational planning for the department.

Contributes to the development of departmental and unit goals. Reviews performance plans and results as needed with other department managers and supervisors.

Assists in the preparation and monitoring of all budgets.

Performs supervisory responsibilities, including but not limited to, managing employee performance, coaching employees, communicating with employees, adhering to company policies and programs, empowering employees, responding to employee concerns, and creating a positive work environment (if position includes supervision of other employees).
REQUIREMENTS
Bachelor's degree in Business Administration; equivalent work experience may be considered in lieu of degree

Billing and collection experience

Supervisory or managerial experience

Experience in preparing and analyzing production and/or financial data to optimize decision making

Financial analysis skills

Demonstrated the ability to understand and apply accounting concepts and relevant financial policies

Ability to manage change from an operational, financial, and organizational perspective

Basic knowledge of word processing, spreadsheet, database, and presentation software; intermediate knowledge, preferred

Demonstrated leadership skills such as coaching, mentoring, facilitating, and providing work guidance and instruction to less experienced staff

Demonstrated problem-solving skills

Demonstrated initiative skills

Demonstrated verbal, written, and interpersonal communication skills, including strong relationship management skills

Demonstrated organization and planning skills necessary to support a large staff

Strong sense of stewardship for expense management, cost/benefit issues, and professional development activities

Ability to understand and apply internal control concepts, tools, and techniques both operational and financial; adequate knowledge of SOX compliance and reporting

Willingness to become familiar with all jobs within the Billing and Collection Department