Claims Support Assistant

Summary/Position Objectives:Reports to the Claims Supervisor; incumbent opens, sorts, and prepares claims department mail for microfilming. Incumbent also microfilms mail, updates the corresponding mailroom log, delivers mail to appropriate Claims Department units, retrieves and distributes claims (both paper and microfilm), shreds claims that have been microfilmed, and files back paper claims. This position is responsible for the accurate and efficient handling of all Claims Department mail.Responsibilities:Essential Functions:Open, sort, and prepare Claims Department mail for microfilming
Microfilm mail
Update the corresponding mailroom log
Deliver mail to appropriate Claims Department units
Retrieve and distribute claims (paper and microfilm)
Shred claims that have been microfilmed
File back paper claims
Lift and move claims file boxes as necessary during organization and retrieval
Maintain minimum department production and quality standardsSecondary Functions:Maintain strict confidentiality in regards to all member, provider, and contract service information
Works in a manner that is not disruptive to peers, supervisors and/or subordinates.
Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.
Must be available and willing to work such days and hours as the employer determines are necessary or desirable to meet its business needs.
Must be available and willing to travel to such locations and with such frequency as the employer determines is necessary or desirable to meet its business needs. (If travel required.)
REQUIREMENTS
Knowledge and Skills:
Incumbent must have meticulous organization and coordination abilities, with attention to detail and accuracy. Incumbent must be able to perform 10-digit filing by Julian date. Incumbent must be a positive team player able to manage project time constraints and work with little supervision. Maintain department and company production and quality standards.Education and Work Experience:
High school diploma or equivalent required. Interpersonal skills, maturity, and good judgment are required.
Work Environment Qualifications:
Position is a computer station, cubicle office environment. Incumbent is required to understand verbally communicated directions. Incumbent is required to stand, walk, use hands to finger, handle or feel objects, reach with hands and arms, stoop, kneel, and lift/move up to 25 pounds. This position is required to work efficiently under significant time and deadline pressures.