CLAIMS PROCESSING SUPERVISOR

Improving the Lives of Families through
Child Care Services, Research, and Advocacy since 1980

Crystal Stairs is one of the largest private non-profit child development corporations in the State of California. We help families locate affordable and appropriate childcare through a variety of services, working with childcare providers, educators, advocates, and community members to positively impact the lives of over 25,000 children per year.

As an Employer-of-Choice, Crystal Stairs is proud of our cordial, collegial work culture. We are committed to creating a family-friendly environment and encouraging employees to achieve work-life balance. That’s why we offer your choice of flexible work schedules, with a paid lunch break: four 10-hour day workweeks, four 9-hour days, and one 4-hour day, or a five 8-hour day workweek.

You’ll receive 2 weeks paid vacation to start, 3 weeks after 3 years, and 4 weeks annual vacation after 5 years. You’ll also receive 3 personal days per year, 8 holidays, and a paid holiday break between Christmas and New Year’s which serves as an extra, “mini vacation”.

Our outstanding benefits include 100% employer-paid HMO health and dental plans, 80% employer-paid PPO health and dental plans, and vision and employee assistance plans. We offer employer-paid life insurance, and optional supplemental life/dependent life insurance, as well as flexible spending accounts for health care and dependent care expenses. We also offer a 403b plan for new employees, and a 401k (with employer match & profit sharing), with 100% vesting after just four years.

If you’re ready for an enriching career, one with meaning and challenge, then Crystal Stairs is for you. Our mission— to Make Crystal Stairs the Premiere Child Care and Child Development Agency in California—is not an easy one. Yet, within it you will find significant achievement, satisfaction and reward. Ready to make a difference? Join us!

CLAIMS PROCESSING SUPERVISOR
What We’re Looking For:

We seek an experienced, professional supervisor with the ability to oversee the receipt, processing and calculation of monthly claims submitted to Claims staff by providers in compliance with contractual requirements, regulations, and agency policies and procedures. You will implement quality control procedures to assure accuracy and efficiency in claims processing. You will also assist in developing division goals and measurement systems of performance indicators.

Other key roles include conducting Claims team meetings, identify and coordinate training needs by developing and implementing a productivity and accuracy tracking system. You will also track and monitor problematic customer service situations to identify trends or patterns of problematic service issues and communicate findings to Department Manager.
REQUIREMENTS
EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:

•College degree with a focus on Accounting, Business, or Human/Social Services preferred. Relevant, verifiable work experience may be substituted for college level education.
•Preferable work experience includes working with child care providers and parents receiving subsidized child care or social support services.
•Working knowledge of MS Word and Excel
•Must be results driven with proven ability to set and meet unit goals.
•Excellent written and oral communication skills; ability to communicate effectively with a wide variety of people
•Ability to work collaboratively and productively with diverse groups of people and individuals
•Ability to prioritize multiple tasks and to meet deadlines
•Ability to manage multiple complex projects and to acquire necessary resources to do so while exercising good independent judgment toward meeting agency and department objectives
•Strong conceptual and analytical skills
•Ability to diplomatically address claims processing problems involving child care providers, participants and case managers
•Strong leadership and interpersonal skills with ability to coach and mentor others, and the ability to lead in a positive team environment
•Knowledge of and/or experience working with CalWORKs child care subsidy programs preferred
•Knowledge of Funding Terms and Conditions of state and county programs


Please include your salary history; only resumes with salary history will be reviewed.

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

Please log onto our website to learn more about who we are and the work that we do at:
www.crystalstairs.org