Tech. Support Specialist

Olympus is a precision technology leader, designing and delivering innovative solutions in healthcare and consumer electronics worldwide.


At Olympus, our ideas have proliferated as rapidly as the
technology has evolved. We have channeled them both into the groundbreaking
products that our changing world requires—products like acoustic microscopes,
ultrasonic endoscopes, reagent AIDS detection, and digital voice recorders. Or,
like the Infinity Stylus, one of the best-selling cameras in history.

Center Valley, PA - Responsible for all facets of providing centralized customer support concerning all Medical Systems Group electronic, video, personal computers and network products to OAI customers, Sales Representatives, Field Service Engineers (FSEs), and other related departments. Function as a Microsoft Windows administrator. Provide technical assistance to product managers and make suggestions for future product development on the Image Manager 7.x product. Investigate and resolve issues/problems concerning all Medical products, update incident tickets and enter information in department database to permit generation of accurate reports regarding frequency of incidents and costs of repairs. Prepare and maintain technical manuals, reports, documentation and other related materials for the Image Manager product. Ensure integrity of data provided (prior to entry). Test and debug new utilities. Provide 24/7 technical support on a rotating basis as required. Perform other duties as assigned. EOE M/F/D/V.

We believe that our employees are our most important resource and therefore are
committed to providing a high-quality, competitive rewards package that will
help you meet your personal needs and goals.


Our Total Rewards package consists of the following items:

Medical

Dental

Pension

401(k) Savings

Flexible Time Off (FTO) program.

Olympus also offers a number of
other benefits and incentives, including:
Competitive Total
Compensation, Flexible Spending Accounts (FSA's), Paid Holidays, Flexible Work
Hours, Educational Assistance Program, Employee Assistance Program (EAP), Vision
Benefits, Temporary Disability, Extended Illness, Long-Term Disability, Basic
Life and Accidental Death and Dismemberment (AD&D) Insurance, Supplemental
and Family Life Insurance, Travel Accident Insurance, Bereavement Plan, Employee
Discount Program, College Savings Plan, Employee Referral Program, Fitness Club
Discounts.
REQUIREMENTS
(ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED) A minimum of 2 years experience as a Technical Support Engineer Level II or business related experience is required. Extensive user experience and solid working knowledge of personal computers and LAN concepts is required. A+ certification is required. Experience in telephone support is preferred. Strong communication skills, both written and verbal are necessary. Working knowledge of popular software packages such as MICROSOFT Office, etc. is a must. Knowledge of electronic and video systems is preferred. Knowledge of medical instrumentation/hospital equipment systems is preferred. Must be able to work independently with strong time management skills and the ability to prioritize. Must work well under pressure and handle escalated situations accordingly. Must be able to work flexible hours as required. A minimum of an Associate's Degree in Computer Science or Electronic Technology, or the equivalent knowledge is required.