Systems Technician

Systems Technician

The Systems Technician will perform day-to-day system inspection and monitoring, respond to help desk requests, and provide support for the IT Infrastructure Coordinator.

Essential Duties and Responsibilities:

Diagnose/repair problems with software (Windows XP, 2000, 2003, Microsoft Office Suite and Third Party Applications)
Diagnose/repair problems with hardware (PC desktop or server)
Perform data backups and disaster recovery operations.
Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future
Answer users' inquiries regarding computer software and hardware operation to resolve problems
Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Setup new users in Windows Active Directory, Exchange, IP Phone System, and all necessary applications.
Setup of equipment for employee use, including hardware, operating systems, appropriate software and IP phones

About Us
PAi provides the financial services industry with retirement plan and payroll administration solutions tailored for small business. Servicing over 6,500 plans with $3 billion in assets under administration and supporting over 450,000 participants, PAi provides its services to over 2,500 financial advisors and financial institutions nationwide. PAi has been successfully servicing the small business industry for over 20 years by making strategic and effective investments in people, technology and processes. Due to continuous growth, we are seeking qualified applicants for the following new position to be located in our DePere, Wisconsin office




systems engineering, I.T., IT, computer engineer, system software engineer, hardware engineer
REQUIREMENTS
Qualifications:
2-5 years of desktop, server, and network support
Experience in a Microsoft-centric environment including, but not limited to: Microsoft Windows XP, 2000, 2003, Exchange 2003, and Office
Experience performing backups and recovery, preferably Symantec/Veritas Backup Exec
Network printer installation and maintenance
Great trouble-shooting skills, with the ability to think “outside the box”
Ability to work independently
Highly organized
Tech School degree or some college and equivalent work experience
Ability to support system after hours and weekends as necessary

Most importantly:
Desire, willingness, and the ability to learn, grow, and take on a bigger role as the company grows

Considered a plus:
Network monitoring/performance monitoring experience
Knowledge of HP Servers and Dell desktops/laptops
Scripting experience
System imaging experience
Firewall/switch/router exposure, preferably on Cisco equipment
SQL experience
Microsoft certification

Qualified applicants will please submit:
A current resume
A cover letter describing their unique qualifications for the position, and
An up to date salary history