Installations Analyst

Life Fitness, a division of Brunswick Corporation, is the global leader in designing and manufacturing a full line of reliable, high-quality fitness equipment for commercial and consumer use. For more information, go to www.lifefitness.com.

PRIMARY RESPONSIBILITIES:

This position is responsible for coordinating the activities associated with pre-installation site surveys, post-installation performance reviews and general punch list management. Activities include contacting the customer to understand location and requirements to successfully install or de-install equipment in the customers desired location, (i.e., determine exact address, accessibility, special equipment needs and specific customer requirements prior to delivery). Conduct post-installation performance surveys to ensure the highest level of customer satisfaction as well as manage punch lists with customer and outside contractors. Additionally maintain the system to ensure all related information is current and update.

PRINCIPAL ACCOUNTABILITIES:


Coordinates the pre and post installation activities with the customer, cross dock, customer care, sales and potential third party contractors.


Ensures all pre-installation surveys are complete and distributed to the appropriate cross dock operation in accordance with goals & objectives.


Ensures all post-installation reviews are complete, scores are logged and performance measures updated in accordance with goals and objectives.


Provides necessary troubleshooting for any and all customer inquiries.


Provides coordination services for any punch list items still needing to be resolved once the installers have left the job site such as: coordinating contractors to repair damage done at point of delivery, opening service tickets / job orders for equipment failures and the like.


Responsible for updating Oracle with any and all pertinent information in accordance with goals and objectives.


Work directly with sales, customer care, regional operations and central planning.


Performs all other duties as assigned.
REQUIREMENTS
Proficiency in Microsoft Office software (Word, Excel). Intermediate Excel skills required.


3 to 5 years customer service and/or operations experience.


Excellent written and oral communication skills.


High School Diploma or equivalent required. BA/BS or equivalent experience preferred.