Field Service Specialist

Breathe Life Into Your Career

Respironics, a worldwide leader at anticipating needs and providing valued solutions to the sleep and respiratory markets. The company's focus is on home care, hospital, respiratory drug delivery and international markets providing programs that manage sleep disordered breathing, chronic obstructive pulmonary disease, asthma, infant care, congestive heart failure and restrictive lung disorders. Globally positioned has manufacturing facilities in several domestic and international markets.

We have an immediate opportunity in our San Antonio, TX territory for:

Field Service Specialist

Responsibilities:
Perform repair, preventative maintenance and installation of ventilation and other devices in the hospital, institutional and home environments.
Offer on-site service training and education to customer’s bio-medical technicians.
Sell Service products to customers including: Service Agreements, test equipment, training, and parts.
Assist in identifying and drafting procedures, policies, etc.
Provide technical advice and support to Respironics sales staff.
Execute pick-up/delivery of homecare and hospital rentals and customer owned devices.
Coordinate with dispatch to ensure minimum local inventory availability and to provide time effective customer service.
Enter and maintain all service notifications, service orders and resource-related billing. Sell service agreements and service products.
Provide after hours support.
Maintain a positive P&L.
Perform Duties in compliance with relevant QSRs and ISO regulations.
Resolves most questions and problems, and refers only the most complex issues to Managers or SR. Field Service Representatives while maintaining regular phone contact with Manager.
REQUIREMENTS
Requirements:
Associates Degree in electronics or bio-medical technical repair.
5+ years working in electronics or bio-medical technical repair.
Field Service and work experience in a Customer Service Environment highly desired.
Previous experience with order entry, shipping, receiving and inventory control automated systems.
Ability to operate remotely, independently, and be self -motivated while working under minimal supervision.
Excellent communication and customer service skills.
Good planning, organization and sales skills.
Experience with Microsoft Word and Excel.
Position will travel in a defined territory by van an estimated 50% -70% of the time.

At Respironics Inc., our products improve the lives of patients with a variety of respiratory needs in the hospital, homecare, critical care and neonatal environments. To learn more about our organization, our products and our culture … please apply online and reference job number: and reference job number: 465BR.

Your interest in our company is appreciated however, only candidates considered for interview selection will be notified. AA/EOE.

www.respironics.com