Dispatch Manager

SUMMARY Responsible for management of all dispatching resources and activities to ensure maximum productivity is achieved with internal and external installation resources. Reports directly to the Regional Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Performs overall resource management by knowing the installation, inventory, and subcontractor resources of the combined offices and by allocating work orders accordingly. Works with General Managers from supported offices to ensure maximum productivity.

Prioritizes external resources based on productivity and performance matrix.

Manages department of 16-24 dispatch employees, including two supervises. Handles related activities (training, hiring, performance appraisals, and terminations) upon need.

Analyzes and organizes dispatch office operations and procedures such as productivity reporting/tracking, preparation of payrolls, personnel, information management, filing systems, requisition of supplies, and other clerical services.

Manages all aspects of customer service including but not limited to, escalated calls, schedule reminder calls, and post installation survey calls.

Other duties as required.




job Requirements


Bachelor’s degree from accredited college or university; or equivalent and 4+ years related management and dispatch experience and/or training; or equivalent combination of education and experience.
Valid driver's licence with good driving record required.