Associate Service Technician

Olympus is a precision technology leader, designing and delivering innovative solutions in healthcare and consumer electronics worldwide.

At Olympus, our ideas have proliferated as rapidly as thetechnology has evolved. We have channeled them both into the groundbreakingproducts that our changing world requires—products like acoustic microscopes,ultrasonic endoscopes, reagent AIDS detection, and digital voice recorders. Or,like the Infinity Stylus, one of the best-selling cameras in history.Lombard, IL - The Associate Service Technician receives, estimates, repairs, performs data entry, may perform final inspection and ships endoscopes. Understands and participates in telephone support. Communicates with customers relative to the repair of their Olympus America Inc. instruments. Telephonically troubleshoots technical questions for customers. Recommends parts acquisition to maintain inventory. Performs minor electronics repairs. Reads and understands repair data. Documents estimation and repair findings accurately and thoroughly, so that a clear history of the instrument is evident and available. Coordinates the entire material flow, from estimation to shipment as designated by his/her supervisor, to ensure equipment is returned in timely fashion. Performs field service customer visits, either alone or accompanied by a more experienced technician, to repair and/or service equipment or become familiar with different types of equipment. Performs other related duties as assigned. EOE M/F/D/V.We believe that our employees are our most important resource and therefore arecommitted to providing a high-quality, competitive rewards package that willhelp you meet your personal needs and goals.

Our Total Rewards package consists of the following items:
Medical
Dental
Pension
401(k) Savings
Flexible Time Off (FTO) program.
Olympus also offers a number ofother benefits and incentives, including:Competitive TotalCompensation, Flexible Spending Accounts (FSA's), Paid Holidays, Flexible WorkHours, Educational Assistance Program, Employee Assistance Program (EAP), VisionBenefits, Temporary Disability, Extended Illness, Long-Term Disability, BasicLife and Accidental Death and Dismemberment (AD&D) Insurance, Supplementaland Family Life Insurance, Travel Accident Insurance, Bereavement Plan, EmployeeDiscount Program, College Savings Plan, Employee Referral Program, Fitness ClubDiscounts.
REQUIREMENTS
(ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED) Must have good telephone etiquette and good customer service skills. Must have strong analytical skills and be manually dexterous. Must be computer literate. A High School Diploma or GED, along with 1 year of electro-mechanical repair experience, or a High School Diploma or GED and a Trade School Certificate in electro-mechanical repair is required.