Technician I

Purpose: Company: Siemens Business Services, Inc. (SBS) is a leading provider of consulting and managed outsourcing services. SBS provides the complete spectrum of integrated technology and process-related business services ranging from management consulting to design and implementation of ERM, CRM, SCM solutions, and management of IT infrastructures from the data center to end-user devices. With North American headquarters in Norwalk, CT, Siemens Business Services, Inc. provides coverage through over 50 locations in major metropolitan markets, employing approximately 5,000 professionals. SBS is a unit of Siemens Business Services GmbH, a top 10 global e-business and IT solution provider employing more than 36,000 professionals who provide services in over 88 countries. Our parent company, Siemens AG, is a global electronics and engineering powerhouse with more than $91 billion in annual sales and 430,000 employees.Siemens is an Equal Opportunity Employer encouraging diversity in the workplace.Job Description:Siemens Business Services – Printer/PC Technician
Location: Seattle WA
Job Scope
Repairs and maintains Document Management Equipment, to include Laptops, desktops, servers, scanners, printers, copiers and facsimile products. Tasks include diagnostic testing of hardware and software, cleaning, repairing, or replacing parts and components; maintaining parts and supplies inventory. Assists with routine technical support for personal computers, hardware, application software, operating systems and connectivity to networks.
Job Summary
Plans and executes daily service schedule; maintains parts and supplies inventory; maintains customer rapport; determines causes of software and hardware failure; corrects malfunctions; completes any required preventive maintenance; verifies functionality of product; documents service actions; updates job knowledge; accomplishes organizational goals.
Responsiblities

Plans daily service work by studying complaints and requests; planning, routing, and confirming service appointments.
Maintains parts and supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt; stocking items.
Assists with routine technical support for personal computers, hardware, application software, operating systems and connectivity to networks.

Maintains customer rapport by greeting customer upon arrival at location; understanding equipment complaints.
Determines causes of hardware or software failure by attempting to operate system, observing functionality, and conducting diagnostic tests using software or hardware based tools, researching engineering and service manuals.
Corrects identified malfunctions by updating software or firmware, replacing or cleaning parts and components; removing dust; repairing disabled parts; replacing ozone filters, cleaning pads, fuser oils, and damaged, broken, or worn parts; recommending upgrades and replacements; ordering parts from vendors; scheduling return visits.
Completes preventive maintenance by cleaning, lubricating, and adjusting parts, assemblies, and components; checking surge protectors.
Verifies malfunctioning by completing test operations; making final adjustments.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Qualifications

A+ certification required within 90 days of employment (company sponsored)
Experience in Document Management and Office Print Equipment.
Must be able to troubleshoot, repair, install and configure IBM, CQ, HP, Toshiba and DELL PCs and peripherals [HP,Lexmark,etc].

Experience with routine technical support for personal computers, hardware, application software, operating systems and connectivity to networks.

Strong communication skills are a must. Must have the ability to adapt communication/messages to the level of the audience.
24/7 uptime requirements. Available to work after hours and weekends, as required.
Excellent time-management skills and ability to adhere to scheduling and attendance requirements.
Thrives in an environment of rapid change and easily handles shifting priorities.

Strong work ethic and good attendance record.

Excellent customer service skills and ability to manage customer expectations
Job Requirements:
Travel Percentage: 80%


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