Technical Trainer/Technology Applications Specialist

JOIN THE LEADER IN DOCUMENT MANAGEMENT SOLUTIONS TODAY…BY TEAMING UP WITH LANIER WORLDWIDE!

WHY WORK FOR LANIER?
Lanier is a $1 billion document management solutions provider with over 350 sales and service locations around the U.S. We are a wholly owned subsidiary of Ricoh Corp., the Americas sales and marketing unit of Ricoh Company, Ltd., a $17 billion manufacturer of digital document solutions. We help customers succeed by understanding their unique document management needs and delivering systems and services that increase efficiency, reduce cost and improve document workflow. Our award-winning solutions include document storage and retrieval systems, digital copier/printers (color and black-and-white), fax systems and multi-functional devices, as well as facilities management and outsourcing services. We deliver the most advanced technology, the most reliable solutions, the most attentive service and the most comprehensive technical support.

Lanier Offers You:

Continuous opportunities for career advancement

Comprehensive training

Competitive salary

Tuition reimbursement

Excellent health coverage

Matching 401(K)

Company-paid pension plan

Healthcare Flexible Spending Account

Employee Assistance Program
Lanier has received national recognition for its focus on customer satisfaction and environmental awareness.

Information Week 500, an annual list of the largest and most innovative users of information technology, ranks Lanier #67 among the top IT companies in America.
We are ranked #69 in Selling Power’s list of America’s 500 largest sales forces.


We are currently seeking a Technical Trainer/Technology Applications Specialist to become an integral part of the front-line service team for our US-CA-Los Angeleslocation.

YOUR CAPABILITIES:


Major job responsibilities for this position include:

Presenting Lanier product and applications training sessions to groups of customers on-site.

Assisting with the coordination, communication, and support of Lanier accounts.

Participating in high-level, post-sales opportunities.

Following up and resolving customer concerns with District sales office.

Assisting with site surveys and account analysis at designated accounts.

Ability to work in settings that require attention to detail in a varied environment.

Qualified candidates will have:

A Bachelor's Degree, or 3 years of related experience, technical training / on-site customer support experience

A stable job history (no more than 3 jobs in the past 5 years)

Ease with face-to-face customer relations as well as providing technical training/support and professional direction.

Excellent communication and customer service skills, and be self-starters with good time management skills.

Report writing ability, solid knowledge of Microsoft Windows/Office applications and common business software packages including graphics, word processing and spreadsheets

Reliable transportation for regional travel and a valid driver's license.

Lanier Worldwide offers an ideal environment for dedicated professionals who value creativity, initiative, business ethics and opportunities for advancement.
For consideration please submit your resume online through the link on this posting, referencing the unique job code in the subject line. You may cut-and-paste in the body of the e-mail or attach as a Word document (please don’t use other programs as they are unable to be opened). We will contact only those applicants who are a potential match. As part of our pre-employment process we also require background and drug screening. Please visit our website at