TRAC Tech I

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JOB SUMMARY: A shift worker who is responsible for the analysis, isolation and correction of network detected and customer reported telephony outages spanning multiple technologies including Hybrid Fiber Coax (HFC), Digital Switching Systems (DSS) and Transport. Isolate and correct problems by correlating information from network surveillance equipment, diagnostic testing, and reported information or accurately route to direct fix organizations and personnel.

Effectively resolves problems by reconfiguring system parameters in DSS, Host

Digital Terminals (HDT) and other applicable systems, or by coordinating with other appropriate fix agencies.

Follows escalation process as necessary.

Interfaces with customer service representatives, dispatch, technical support personnel and telephony service providers to cooperatively resolve problems.

Works shifts as scheduled.
Punctual, regular, and consistent attendance.Qualifications
EDUCATION:
Associates Degree in a related field or one year telecommunications or equivalent military experience.
EXPERIENCE:

Experience operating in a Windows/NT Environment. Excellent PC Skills including keyboarding proficiency.

Exceptional organizational, analytical and problem solving skills.

Experience with direct customer contact, and a demonstrated understanding of what constitutes quality, professional customer service.

Available to work any shift in a 24 x 7 operation.

Demonstrates a broad-based knowledge of the telecommunications field including telephony switching transmission systems and/or HFC cable systems.

One year experience in a Network Operations Center is advantageous.

Experience in answering telephones, logging events, providing technical support and repair coordination is desirable.

Experience with trouble ticketing systems, DLC Technology, DSS or Packetized Switching, HFC, Transport or LNP.
Strong Microsoft Office proficiency.
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.To submit a resume for this position, please click on the "Apply Now" button. Please reference I-CAREERBUILDER.COM as the source through which you learned of this position.Job Requirements
Please see Job Description
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