Systems Programmer, IBM Mainframe AS400

ConAgra Foods, Inc. (NYSE: CAG) is one of North America's leading packaged food companies, serving grocery retailers, as well as restaurants and foodservice establishments. The company employs more than 40,000 people and has annual revenues of $15 billion. ConAgra Foods offers dozens of famous brands such as: Healthy Choice, Van Camp's, Butterball, Armour, Parkay, Banquet, Hunt's, Peter Pan, Wesson, Marie Callender's, Slim Jim and Orville Redenbacher's.The ConAgra Foods culture supports strong, self-reliant leadership capable of working in an evolving and matrixed team environment. The down-to-earth, pragmatic environment is focused on results, and employees are passionate about making a difference.Responsible for highly complex activities related to Critical Problem resolution, including service support and complex break/fix issues in a multi-data center environment. Implements system enhancements that will improve the reliability and performance of the infrastructure. Ensure data/media recoverability by maintaining a schedule of backups and archive operations. Reviews, develops and maintains a comprehensive library of detailed technical designs, implementation plans and processes and procedures to support the service. Strong engagement with development team, vendors and IT application owners using the IBM Mainframe and AS400 infrastructure and tools.Service Support owner responsible for IBM mainframe, AS400 and associated tools and technologies.
Manage service support improvement plans to continually improve the support offering.
Focus on incident prevention through the use of problem management and drive incident rates down.
Drive incident Mean Time To Restore (MTTR) down through training, processes and a high sense of urgency from the critical support team.
Mentoring and cross-training of support team members.
Execution of service requests across multiple technologies.
Continuous quality assurance of all support processes.
Identification of gaps in procedures and processes for computing systems.
Isolation and diagnosis of complex system problems including impact analysis, root cause analysis and corrective actions.
Cross functional coordination and collaboration using extensive problem solving skills.
Proactive monitoring of system availability, performance and capacity across Enterprise-wide applications and platforms.
Determination and assignment of appropriate service support priorities and escalation as required.
Exploitation of systems management tools and technologies to proactively identify potential problem situations.
Drive delivery of optimal performance, availability and recovery solutions in support of enterprise-wide business operations.
Ability to manage multiple priorities in a self-directed, self-motivated work environment.
Establishment of credibility via a strong partnership with development teams, customers, vendors and across ISS while delivering on their expectations.Four-year college degree in computer science, information systems or a related field, or equivalent work experience.
Demonstrated proficiency in IBM Mainframe, AS400, DB2, Unicenter, BMC Patrol, CA7, Control-M and Robot technologies. 5+ years experience preferred.
Experience with enterprise backup technology preferred.
Strong analytical, prioritization and extensive problem solving skills required.
Demonstrated experience providing immediate response to system problems.
Excellent interpersonal, change management and communication skills.
Demonstrated collaboration skills with customers and vendors.
Strong desire for knowledge; adaptability and flexibility in a fast changing environment.
5+ years experience working with cross-functional information technology teams.
Strong understanding of process development and project management.
Must have ability to work non-standard hours and be on-call for support and installations.
Results oriented individual that can work multiple priorities independently on a variety of technical infrastructure.
Strong desire to learn and motivated to do quality work in a structured fashion.
Ability to work effectively with development and support, infrastructure and application teams, vendors and ISS team members at all levels.
ConAgra Foods offers a competitive benefits package, including comprehensive medical, dental and vision plans; life insurance for yourself and your dependents; short-term and long-term disability plans; flexible spending accounts; 401(k) retirement savings plan and company paid pension plan. Additional benefits we offer include, but are not limited to, a stock purchase program; tuition reimbursement and an Employee Assistance Program (EAP).ConAgra Foods, Inc. is committed to the provision of equal employment for all qualified persons in all job classifications in recruitment, selection and promotion without regard to race, color, religion, age, national origin, gender, veteran status or disability or any other protected characteristics.
REQUIREMENTS
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