Support Analyst

Purpose: TEKsystems is looking for two Support Analysts to work for a drug development services company in Reno.

The two candidates will be part of their Support Analyst team. The Support Analyst will be responsible for monitoring, maintenance and problem resolution of global applications. Will manage and resolve problem tickets for assigned applications within designated performance metrics and in accordance with all applicable SOPs, team processes and management guidelines. Will write sql queries. Complete non-problem service requests (such as dictionary loading, data extracts) in accordance with established processes.
Develop, execute, and document test plans to validate system modifications and/or data integrity as a role in change control processes within planned projects or problem resolution activities. Develop and maintain technical and user documentation. Provide off-hours and/or escalated support through participation in rotating pager coverage 24 hours a day, 7 days a week.


Qualifications: Must have a college degree. Must be have excellent communication, problem solving and customer service skills.

Position is a 6 month contract to hire opportunity.Classification:Contract-to-HireCompensation:
Depends on Experience HourJoin TEKsystems© and get your career on the fast track. As the nation's premier technology execution company, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented technical professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our technical professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries is an equal opportunity employer. M/F/D/V

Required Qualifications:
Skills Requirements:
VB.NET, Sql queriesContact Information
Contact:Patria,Jennifer R