Sr. Analyst, Voice & Data

Sr. Analyst, Voice and Data ServicesJob Purpose:
Ensures that G&K locations enterprise-wide have efficient and cost-effective telecommunications systems. Stays current on available technology; assesses organizational needs, conducts research, cost justifies, recommends and implements new products and services. Manages telecommunications-related projects and deployment of new services or technologies. Supports system installations. Pursues and recommends opportunities for expense control to the Manager and manages the overall telecom costs for the organization. Works with corporate management, Regional Vice Presidents, location management and acquisition team, to identify problems, research and analyze options and recommend telecommunications solutions. Mentors othe department members and provides a good example of work quality, integrity and ethics.Essential Job Functions:
1.Telecommunications Product Selection

Initiates ideas and creates proposals to improve telecommunications efficiency and reduce costs. Stays current on technological advances in order to determine potential for use and value to the Company.

Evaluates needs, conducts research and meets with vendors to gather information, analyzes data and options, develops cost/benefit justification. Prepares summary report with recommendations for product selection. Assists in the creation of RFI and RFP for vendor selections for telecommunications equipment and services.

Assists in contract negotiations. Recommendations are given particular weight.2.Project Management

Works with locations, including acquisitions, to assess their needs for lines, equipment and services. Analyzes information and makes recommendations to management of ways to improve service and reduce costs.

Develops project schedules and task lists to coordinate cabling and installation of new phone lines and equipment. Manages all arrangements to ensure vendors and locations have necessary information for a smooth installation. Assists in resolving any related problems.

Assists in Managing all aspects of voice services, such as, but not limited to, cell phones, pagers, toll free services, calling cards, international calling, long distance codes, local service and long distance service.3.Monitoring/Reporting

Maintains several databases/records: i.e. GKCares, long distance codes, voicemail boxes, ACD groups, call processing, cell phones, phone systems, phone lines, vendor names/numbers, pagers, etc. Develops reports to assess needs, determine usage levels, spot cost trends, etc., as well as creates unique reports at management request.

Maintains good working relationships with vendor contacts4.Mentoring

Provides training and informal feedback to members of the team where applicable. Gives more formal input to the Manager, to be included in annual performance evaluations. Performs job functions with quality, integrity and ethics, ensuring that Company policies and procedures are followed.

Provides direction to Corporate and location employees who are involved in moves, additions and changes. Assists them to interface and coordinate with vendors effectively.

Provides a role model for other employees in the group.
5.Customer Support/Problem Resolution

Provides answers and solutions to user questions/problems regarding telephone-related hardware and software. Primary Corporate contact: Identifies issues, gathers and analyzes data, negotiates with vendors, makes recommendations and follows up to ensure resolution.

Develops and implements guidelines and makes policy recommendations related to phone and voicemail systems. Works with all organizational levels to implement and interpret policies.Education:
College degree in technical communications field, OR technical certification and 3-5 years technical experience in the telecommunications field.Required Experience:
5-8 years increasingly responsible experience in telecommunications, including 2 years managing phone systems and voice mail, plus 2 years supervisory experience. Experience must include evidence of effective vendor management, product selection, and contract negotiation and compliance management.Specific Skills:
Demonstrated resourcefulness and success in resolving complex telecommunications-related problems
Proven ability to develop effective working relationships at all organizational levels


5-8 years increasingly responsible experience in telecommunications, including 2 years managing phone systems and voice mail, plus 2 years supervisory experience. Experience must include evidence of effective vendor management, product selection, and contract negotiation and compliance management.Specific Skills:
Demonstrated resourcefulness and success in resolving complex telecommunications-related problems
Proven ability to develop effective working relationships at all organizational levels
Strong attention to detail and analytical skills
Excellent communication skills - oral, written and presentation
Demonstrated planning and project management skills
Proven ability to organize multiple projects and meet shifting priorities
Proficient in the use of MS Officeproducts such as Excel, Word and Access, or similar software / gj-hh