Service Desk Analyst

Buchanan Associates (BA) is an international IT professional service, consulting and outsourcing company with office throughout the U.S. and Canada. We are currently seeking a seasoned Help Desk Support Analyst to support one of our premier customers. The location of this engagement is in Downtown Fort Worth with duration of 3+ months.
Responsibilities:Respond to telephone calls, email and personal requests for technical support in a timely manner and have the ability to explain technical situations to non-technical individuals.Document incidents/problems and clearly document the issue/troubleshooting steps/comments in an incident management system.
Identify, research, and resolve technical problems and escalate problems to other support teams when necessary.Work in a fast paced environment, able to adapt to frequent change and be able to work a flexible schedule
Work with diverse groups and individuals to set goals, establish priorities, and solve complex problemsRequired Skills:
Understanding of basic network components and concepts
Ability to provide support to end users on a variety of topics including Windows 9x/2000/2003/XP, MS Office, printer and email issues.
You must be mature, self-motivated, and professional with excellent written and oral communication skills.
Strong problem solving/analytical abilities
Strong commitment to quality customer service
Ability to work independently as well as willing to follow direction and best practices
Desire to help others and share your knowledge with other team members
Strong ability to multi-task
Regularly demonstrates initiative in supporting the customer outside of expected job assignments
Attention to detailAll candidates must be able to pass a background check and drug screening. REQUIREMENTS
At Buchanan Associates we are committed to delivering cutting edge solutions and creating ecstatically satisfied customers. To deliver on this promise, Buchanan Associates employs the best and brightest in the technology field, backs them up with proven processes and maintains an overall focus on the business relationship we have with our clients. It’s the perfect combination of people, process and technology.To find out more about BA, please visit our website at www.buchanan.com