Network Operations Senior - Second Shift

Purpose:
Basic Function:
Provide customer support for mainframe, LAN, WAN and Voice support for customers in a very complex multi-state, multi-location environment.Preferred Job Requirements:
1) 3 years experience troubleshooting voice/data circuits (T1 through SONET); 2) 1 years experience with Acterna T1/T3 test sets; 3) 1 year experience with Avaya Integrated Management Suite & HP Openview (NNM, Service Desk); 4) 1 year experience with INNOVA message boards;
This position is located in Waukegan, IL
This position is second shift – Usually 3pm to 12am
REQUIREMENTS
Required Qualifications:
Experience Requirements:
Job Requirements:
1) 3 years network operations support experience with a bachelors degree OR 4 years network operations support experience with a technical certification OR 5 years network operations support experience; 2) 3 years experience in mainframe operations and support; 3) 3 years experience with Cisco routers (IGX/MGX, 75xx, 76xx); 4) 3 years experience with Enterasys LAN switches (N7 & E7) equipment; 5) Current CCNA Certification; 6) 3 years experience with Avaya PBX administration ; 7) 2 years experience with Avaya CMS Supervisor (Report writing); 8) 2 years experience with intuity/Octel voicemail systems; 9) 1 year experience with Cisco ICM; 10) 2 years experience with IVR/VRU;Travel Percentage: 0%