Netcool Administrator

Deltacom^ is the premier provider of full-service, integrated telecommunication
and technology solutions to customers in the southeastern United States. We are
dedicated to constantly improving the products and service we offer. With more
than 40 locations and over 100 years of company history, exceptional career
opportunities are constantly arising within our organization!Job Title: Netcool
Job Summary:
Responsible for the management and maintenance of the monitoring tools and
processes for a 7x24 production environment. Works closely with the Network
Operations Center, Maintenance Center, Engineering, and IT to develop, test,
implement and maintain active network monitoring and performance metrics
gathering and reporting.ESSENTIAL DUTIES AND RESPONSIBILITIES
Configure, manage, and maintain Management tools such as Micromuse NetCool,
Concord eHealth, InfoVista, and HP Openview. Develop and maintain JEL Server and
web pages with supporting scripts. Responsible for automation configuration,
rules file development for introduction of new devices into network, tool
designs, historical report requirements, and overall design concepts.Responsible for Impact Policy development, testing, analyzing, and deployment.
Responsible for ARS Remedy Gateway interface, MetaSolv Gateway interface, and
Oracle Administration.Work closely with NOC Tier III Support for alert reception validation, identify
incompatibilities, identify and document monitoring requirements and processes.
Maintain accurate records of current licenses. Act as liaison between Management
and Users prioritizing bugs and enhancements. Create and generate reports from
monitoring and metrics data for use in managing and improving operations.QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skill, and/or ability required. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
functions.EDUCATION and/or EXPERIENCE
Prefer a 4-Year Degree in Computer Science or related discipline or Technical
School Certificate such as ECPI with advanced experience.
3 - 5 years with extensive experience dealing with and resolving customer
troubles in a NOC environment.
1+ years UNIX operations/administration experience, experience with monitoring
tools, automation, root cause resolution, and shell/Perl script development.LANGUAGE SKILLS
Excellent written and verbal skills a must. Ability to read, analyze, and
interpret common scientific and technical journals. Ability to write reports,
business correspondence, and procedure manuals. Ability to effectively present
information and respond to common inquiries, questions, or complaints from
groups of managers, clients, and customers.REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid
conclusions. Ability to interpret an extensive variety of technical instructions
in mathematical or diagram form. Ability to solve practical problems and deal
with a variety of concrete variables in situations where only limited
standardization exists.PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job. NOC
is staffed 7x24x365. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally required
to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift
and/or move up to 50 pounds.Location: Anniston, ALTo Find our more, visit us at: http://deltacom.com/careers.aspAA/EEO
REQUIREMENTS
See job description for more details