Manager, Telecom Operations

Position Highlights:

A leader in the Internet financial industry is seeking a Telecom Manger with at least 5 years of Telecom management experience in managing Cisco IPCC/IPT platforms.



Primary Responsibility:

Manages the daily operation of the companyb
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Incorporates fault tolerance into the software design and into the platform architecture. Candidate will be responsible for managing Engineering staff that develops all internal call routing in a multiple Call Center environment. Candidate will evaluate new telecommunications products and solutions based on internal requirements. The Telecom Manager is responsible for all carrier circuit and services engineering, acquisition and capacity planning. Candidate should have a strong voice background and have demonstrated skills on Telecommunication installs and projects in a VoIP environment.



The Telecom Manager interfaces with internal customers for engineering new solutions and works closely with Voice Operations on installations, troubleshooting and serves as mentor to less senior developers. Knowledge of Cisco IPCC/IPT, telephony architectures, Cisco IP-IVR and developing telephony call flow applications is required. This position will use provisioning decision support tools such as AT&T Interactive Advantage. Assist the Director in driving Telecom projects to completion and assume leadership responsibilities in the day to day operations of the business. REQUIREMENTS
Skills and Experience

Primary skills:

B7 CISCO ICM/IPCC Scripting Experience

CISCO Translation Routing

CTI/CTIOS Experience

Admin Workstation

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CISCO Network Interface Controller (NIC)

B7 ACD/PBX Peripheral Gateway configuration experience with Aspect and Avaya

B7 Cisco Call Manager configuration and troubleshooting experience

B7 IVR Peripheral Gateway configuration experience: (Syntellect, Periphonics, Conversant, Edify)</FO!
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B7<
SPAN style="mso-tab-count: 1"> Cisco IP-IVR configuration and Scripting experience



Secondary Skills:

B7 Telecommunications: Maintenance & Administration skills on Aspect or Avaya

B!
7 Telecommunications: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols

B7 General Architecture (LAN/WAN Networks)

B7 General Architecture (OS Platforms- WinNT/2K, Unix, Linux)

B7 Database - Experience with CISCO data model and reporting, DB performance tuning



Additional Information

B7 General Attributes: (Strong written, verbal, MS-Office Application skills)

B7 Excellent Client Relations Skills

B7 History of leading technical delivery capabilities

B7 History of leading technical design capabilities

B7 Good Mentoring Skills (technical and process)