MIS Representative

We believe in children--in their promise and in their future. For nearly 100 years, our mission has been to provide effective solutions to build and support healthy families for Florida's children.Every day, CHS works to develop, restore and strengthen families. We help loving people become parents through our adoption and foster care programs. We enable families to stay together through our child abuse prevention programs.Job Code: MISRepPositition Objective: To provide second level technical support to the end user of the agency’s computer and equipment, including software, hardware. To provide direct support to divisional management teams for planning and contract and proposal support.Essential functions may include: End User support:
Proactively monitor and provide direct end user hardware and software support to all end users
Document and follow up with hardware and software issues
Troubleshoot technology problems according to escalation protocol
Maintain hardware and software inventory
Configure and distribute hardware
Assist in testing new hardware and software prior to implementation
Stay abreast of new technologies
Document software license compliance
Install/upgrade operating system and standard workstation software
Provide technology training and user assistanceOther:
Assist director with day to day operations in their assigned divisions working with the ED and management team
Assist in the selection, contract negotiation, installation, and support of the division's MIS resources including hardware, software and communications
Provide project management for assigned divisional technology projects
Monitor compliance with CHS MIS standards and policies
Ensure division’s compliance with security policies for data and software
With Quality Improvement, ensure that contract and outcome reporting tools are consistently maintained throughout the divisions and meet statewide standards
Assist in developing Quality Improvement measures for information technology
Provide new staff orientation on MIS procedures
Provide Telecommunications support
Assist in the development of MIS documentation
Provides training and consultation for the Title IVE population staff. Training is defined, monitored and evaluated by the CHS Learning Institute.
Participate in the Quality Improvement processThis list of essential functions is not intended to be exhaustive. Children’s Home Society reserves the right to revise this job description as needed to comply with actual job requirements.
REQUIREMENTS
Qualifications:
Required: Three years end user technical support or advanced technical certification in Microsoft or networking products or an Information Systems related degree from an accredited college
In-depth knowledge of the latest versions of Microsoft Windows and Microsoft Office
1 year experience supporting LAN and WAN technologies
Preferred: Bachelor's degree in an Information Technology field or related field
Prior network design and troubleshooting experienceSkills: Good interpersonal skills
Good problem solving skills with the ability to work independently Ability to manage multiple tasks and conflicting priorities
Ability to communicate on a non-technical level
Ability to learn new skills quickly and take the initiative
Ability to travel
Strong customer service skillsAdditional Requirements: Salary = mid $30KPhysical Requirements:
Needed: Sitting, Walking, Lifting, Carrying, Kneeling, Bending/Stooping, Repetitive Motions,
Driving, Lifting/Carrying up to 50 lbs
Preferred: Standing, Pushing/Pulling, Reaching, Crawling/Crouching
CHS is an equal opportunity employer and a drug free workplace.