Level 1 Help desk professional

BravoTECH has a great contract to hire opportunity located in Downtown Dallas. We are looking for a Level 1 Help Desk Professional for the following:

Help Desk Analyst
1. Provide Level 1 support to users in software, hardware, network systems and telephone systems.
2. Maintain and coordinate use of check-out equipment like laptops, PDA's, projectors, etc. for users.
3. Installation of computer Hardware and telephones for users. (Ability to lift up to 50 pound)
4. Coordinate repairs with external vendors on warranty and non warranty issue for PC's/Laptops/Printers.
5. Provide assistance to other IT staff as requested in on various projects - like testing software scripts, hardware testing, etc..
6. Elevate unresolved user issues to other IT staff as appropriate.
7. Provide "after hours" support on a rotating basis with other IT staff members. (Requires working outside of normal business hours and overtime periodically)
8. Other duties as assigned. REQUIREMENTS


Technical Skills required:
Desktop Operating systems: Windows XP

Network OS: NT/2000/W2K3, Active Directory environment. Complex Network environment with LAN, WAN and WLAN.
Software: MS Office Suite, MS Outlook/Exchange
Hardware: Knowledge of PC (Desktop & Laptop) architecture and hardware.
Other: Knowledge of Ghost or similar imaging software.