IVR/CTI Program Analyst

Purpose: Our client, a progressive Fortune 150 has an immediate need for a Sr. Programmer/Analyst. If you are interested in a long term position and creating an enterprise application from scratch, this could be the job for you. The scope of this project is to rewrite a CRM application and several telephony applications from the ground up. This person will be responsible for helping a team with the analysis, design, development, testing and ongoing maintenance of this project. Qualified candidates will have 5 to 7 years of development experience in a Telecommunications environment. This person must have experience with full life cycle development and posses a good understanding of Telecommunications technology in the business environment. Programming knowledge in .NET or Java is required. Knowledge in some of the following areas is required; ACDs, CTI applications, Predictive dialers, Workforce Management systems, Quality Recordings systems, 800 Services, and Call Routing flows.

Nice to have: Specific knowledge of Meridian PBX, Nortel Symposium ACD, Aspect ACD, Genesys, Seible, eAssist, Talisma, and reporting.

The team player we seek must be an excellent communicator, self-motivated, detail-oriented and organized.

This position is contract to hire. The compensation is based on experience and ranges from $75,000 to $95,000.

Classification:
Contract-to-Hire

Compensation:
DOE Hour

Join TEKsystems© and get your career on the fast track. As the nation's premier technology execution company, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented technical professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our technical professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries is an equal opportunity employer. M/F/D/V

Required Qualifications:
Skills Requirements:
JAVA, .NET, CRM, CTI/IVRContact Information
Contact:Gilliam,Dubois L