ITSM, Sr. Manager - Health Plan

Deloitte & Touche USA LLP is the U.S. member firm of Deloitte Touche Tohmatsu and services are provided by its subsidiaries, including Deloitte & Touche LLP, Deloitte Consulting LLP, Deloitte Financial Advisory Services LLP and Deloitte Tax LLP. Deloitte & Touche USA LLP’s subsidiaries are among the nation’s leading professional services firms, providing audit, tax, consulting, and financial advisory services through nearly 30,000 people in more than 80 cities. Known as employers of choice for innovative human resources programs, they are dedicated to helping their clients and people excel.Deloitte Consulting is one of the world's leading management consulting firms, and is uniquely known for its straightforward approach to solving today's most complex business challenges.  Deloitte Consultants work hand-in-hand with clients to improve business performance, drive shareholder value, and create competitive advantage.  The firm has 15,000 professionals in 33 countries, and serves more than one-third
of the companies in the Global Fortune 500.  It is the only consulting firm with five straight appearances on Fortune Magazine's list of "100 Best Companies to Work for in America."  Deloitte Consulting can be found on the Internet at http://www deloitte.com
 
The Health Plan Practice is dedicated to helping health insurers build strategies and design insurance products that balance escalating treatment costs with the rise of health care consumerism. Whether it's helping health plans get closer to their customers, comply with legislation, add new products and services, or completely reinvent their way of doing business, we serve as a valued partner in bringing organizations into the future.
 
We are currently seeking Technology Integration Senior Manager level candidates with current experience managing complex, large scale projects for major health plan/ managed care organizations.  Providing leadership in our Health Plan practice involves:
 
- Engagement Management:  managing
engagement risk, project economics including planning and budgeting, managing accounts receivable, defines deliverable content, ensures buy-in of proposed solutions from top management levels at the client
- Business Development: develops and maintains contact with top decision makers at key clients, organizes and leads pursuit teams, participating and leading aspects of the proposal development process, contributes to proposal pricing strategy
- Practice Development & Eminence: development of solutions and methodologies, development of "thoughtware" and "point-of-view" documents, public speaking and publication in industry periodicals
- People Development: performs role of counselor and coach, provides input and guidance into the firms staffing process, and actively participates in staff recruitment and retention activities.Required Experience and Attributes:
- 10+ years in consulting services, including at least 3 years of large project/program management experience.
We welcome a combination of "big 4 type" consulting services and client side experience. 
- Majority of engagement experience focused on the Managed Care / Health Plan segment with expertise in areas like; claim systems, billing systems, customer relationship management/service, product development, Medical Management, etc.
- Candidates should have significant experience managing complex technology engagements
- Ideal candidates will have experience translating business requirements into technology requirements, creating architectural documentation and plan, and then providing leadership of the implementation of these plans
- Experience with IT Strategic Assessments, Technology and implementation planning/costing, Technology Selection and Vendor Management
- Areas of technical expertise may vary, but should have deep enterprise architecture skills spanning areas such as; Data Architecture, Integration Arch, Messaging, Security, Content Management, Portal Frameworks,
Personalization, Commerce Technology, Network Architecture, etc.
- Should be considered a knowledge leader in Health Care within your firm or the industry segment at large
- Must have experience managing client relationships and contributing towards business development activities
- Experience managing mixed teams, including clients and contractors with both business and technical backgrounds (including offshore development teams)
- Strong communications experience should include presentation/proposal generation, as well as an ability to interact effectively with people at all levels within a team or client organization
- Stellar work ethic
- Ability to accommodate client travel up to 100%
- BS Degree required, MBA or Advanced degree strongly desired at this level
- Strong desire to be a partner in a top tier services firm
Viable locations include:  Boston, New York, Washington DC, Atlanta, Philly, Chicago, Detroit, Los Angeles, San Francisco and
Seattle.Deloitte & Touche USA LLP and its subsidiaries ("the Deloitte US Firms") are equal opportunity employers.Deloitte refers to one or more of Deloitte Touche Tohmatsu, a Swiss Verein, its member firms and their respective subsidiaries and affiliates. As a Swiss Verein (association), neither Deloitte Touche Tohmatsu nor any of its member firms has any liability for each other’s acts or omissions. Each of the member firms is a separate and independent legal entity operating under the names “Deloitte,” “Deloitte & Touche,” “Deloitte Touche Tohmatsu,” or other related names. Services are provided by the member firms or their subsidiaries or affiliates and not by the Deloitte Touche Tohmatsu Verein.
Deloitte & Touche USA LLP is the U.S. member firm of Deloitte Touche Tohmatsu. In the U.S., services are provided by the subsidiaries of Deloitte & Touche USA LLP (Deloitte & Touche LLP, Deloitte Consulting LLP, Deloitte Financial Advisory Services LLP, Deloitte Tax LLP and their
subsidiaries), and not by Deloitte & Touche USA LLP.
REQUIREMENTS
Please see Job Description