IT Project Management - IT Dept

Under the direction of the Director of Management Information Systems, this person is responsible for the developing turn key operation of Information Technology projects in the area of employee productivity and enterprise content management, including consumer information content. Such management will include the full range of IT solution development activities, including eliciting functional requirements from end-users; mapping out business processes; drafting GUI models; working with programming staff to meet requirements, troubleshoot, and test; manage end-user testing teams; document systems; and train end-users in new tools. As this position deals closely with end users, it will also involve the development of Service Level Agreements and the deployment and long-term support of IT service quality improvement programs in coordination with other IT managers, in order to advance and maintain a proactive consumer service orientation for the IT department.

DUTIES AND FUNCTIONS:
a.Participates in the establishment, organization, and implementation of short- and long-range goals, objectives, policies, and operating procedures; monitors and evaluates program effectiveness and effects changes required for improvement.

b.Develops integrated project plans, implementation schedules, and cost estimates for major, long-term projects.

c.Provides needs and design analysis support for application development coordinating with programmers and end users. Serves as a liaison between PCA program staff and department heads, external agencies using agency IT solutions, IT department programming and network staff, and outside IT contractors to shape and guide project development.

d.Manages work integration, scope, expectations, quality, time, cost, risk, procurement and communication for the team.

e.Implements and manages project plans and sub-plans for each phase of the project lifecycle including timetable, resource strategies, design, construction, testing, training, implementation, documentation, deliverables and project closeout activities.

f.Develops, coordinates, and implements training programs for PCA staff on all new product implementations and some existing products. Aids departments in identifying training needs, developing curriculum and department-level training capacity.

g.Develops IT documentation covering IT solutions, including training course outlines, reference guides/manuals, FAQ’s, and help text. Writes other IT department communication including IT policies, service level agreements, occasional announcements, and the department intranet website.

h.Identifies educational seminars and workshops provided by outside vendors to enhance the department's internal training programs. Coordinates participation in such outside activities.

i.Provides technical support and training for IT staff on all on line systems.

j.All other duties as may be assigned.
REQUIREMENTS
QUALIFICATIONS:
Bachelors degree in Computer Science, Human Interface Design, or related field, with three years experience in working in a non-profit, social services, or healthcare environment, or a Bachelors in Psychology, Social Services, or related field and three years experience in IT, plus IT coursework in programming and/or networking.

Four additional years of relevant experience can substitute for a degree.

Experience:
Demonstrated experience with project planning and implementation. Knowledge of project management principles, practices, techniques. Experience with project management tools.

Skilled at identifying short and long-range enterprise IT system goals to support business mission. Experience planning, developing and implementing projects that meet these short- and long-range business-centric goals.

Skill in managing limited project resources (programmers, network technicians, end-user testing groups) without direct authority, and establishing priorities with demanding project deadlines.

Ability to analyze comprehensive business processes, elicit through interviews, observation and information gathering all business tasks, and perform in-depth process analyses. Demonstrated skill using business process modeling or flowchart tools such as Visio.

Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.

Strong interpersonal skills and ability to deal effectively in a team environment.

Advanced verbal and written communication skills. Experience communicating orally and in writing with non-technical staff in a social services, nonprofit, or similar environment.

Experience producing technical documentation such as manuals, help text, training guides, etc., for non-technical audiences. Training experience with non-technical audiences a strong plus.

Understanding of relational databases – at the very least, experience with MS Access or similar database, and strong Excel experience. Understanding of Oracle, MS SQL, .Net techniques and capabilities a strong plus

Experience with HTML and web authoring tools. Experience with SharePoint Portal Server and InfoPath a strong plus.

Expert familiarity with MS Office Professional. Help authoring tools such as RoboHelp or similar a plus.

Excellent ability and strong willingness to learn new applications, new processes, new skills with short notice. Able to take full advantage of learning materials such as product administrator manuals and user guides, online knowledgebases and support sites, and self-paced training material.