EBS Client Svcs Analyst II or Above (3992RT/49)

Summary:
Responsible for supporting EBS product(s), and project(s). Create and maintain quality Client support and services. Establish Client relationships, understanding business needs, objectives and expectations.Responsibilities:
Under moderate supervision, continues to develop knowledge of EBS products and processes. Understands and adheres to department practices, procedures, and methodologies (i.e. test, implement, create, and verify). Maintains a knowledge base of the industry, transaction processing, and/or financial services businesses. Performs analysis, issue resolution, developmental requests, and change controls, while maintaining a high level of system data integrity, focusing to ensure overall success of the client(s) needs are met. Accountable for ownership of Client's needs and requests.
Establishes a positive rapport with the Client(s) to develop and maintain long term relationships to understand Client(s) business needs, objectives and expectations. Is the first line of contact with the Clients, requiring full accountability and ownership for meeting Client's needs and demands, available 24 hours a day, 7 days a week (may carry a pager). Responsible for focusing on core business needs to include proactive initiatives, and delivering various Client requirements to ensure accuracy, timeliness, and quality.
Performs and prioritizes multiple tasks related to issue resolution. Accepts responsibility for corrective action related to issue resolution, to include testing, verification and documenting issues and resolutions thoroughly, communicating findings to Client(s) and internal areas affected in a timely and professional manner. Able to train on assigned EBS product modules. Completes Client maintenance as requested, with quality and accuracy, ensuring verification of changes.
Handles multiple projects, documents project work, and completes development tasks within established timeframes. Participates in internal and external meetings, assists in research, fact finding and in preparing proper documentation. Prepares for and attends established development meetings. Documents and maintains any communication with Clients.
Develops and maintains positive working relationships with Account Management, Technical, Business, and various areas within TSYS organization.
Initiates and participates in the Right Steps process with management.Required Skills:
Four year college degree and 2 or more years professional experience or 4 or more years professional experience is required. Appropriate TSYS experience is preferred.Preferred Skills:Additional Information:
REQUIREMENTS
See Above / gj-hh