Direct Hire - Complex Account Manager - Charlotte, NC

Comsys Information Technology Services, a leader in IT staffing, is supporting a major client in Charlotte, NC. They are seeking a Complex Account Manager for a permanent position.

If interested, please email resume to:
Trisha Medina
National Fulfillment Recruiter, NRC
COMSYS IT Services
[Click here for email]
www.comsys.com
"Ask me about our referral program"
REQUIREMENTS
Project management for complex customer solutions.
Ownership and management of mission critical uptime.
Provide subject matter expertise of testing and managed services processes and procedures for customers and service delivery teams.
Maintain overall customer technical requirements so that risks, opportunities and areas of service delivery improvements can be identified.
Management direction for a dedicated team of operations and engineering personnel.
Maintaining the customer relationship at all levels of the organization.
Support the Sales Organization with pre-sales tours, conference calls, or meetings, as required.
Identifying areas of improvement and supporting all existing contracted services.
Support for discovery and definition of customer requirements, architecting, designing, and assisting in customer presentations for all solutions as requested by the Sales Account Team.
Submit monthly reports to Management on a timely basis.
Assist in mentoring other Complex Customer Care Specialists.
Additional projects or tasks as assigned
Qualifications : Bachelors Degree; H.S. Diploma/GED and/or equivalant work experience required.
Subject matter expert in managed services as it pertains to customers production requirements.
Strong understanding of product offerings across the continuum of services.
5+ years customer service experience working directly with customers.
3 - 5 years technical experience in a customer centric company.
Excellent written & verbal communication skills.
Excellent organizational & time management skills.
Good project management skills.
Good problem solving & decision making skills.
Good PC skills, word processing, spreadsheets.
Understanding of current information technologies.
Ability to learn quickly & work independently.
Ability to handle multiple tasks in a fast paced, changing environment.
Ability to gain & maintain trust.
Experience Managing a Data Center a plus.
SAP or Oracle Applications experience a plus.