Delivery Manager

Responsibilities: This position is a critical part of the on site Storage Managed Services team. The Storage Delivery Manager's role is the most significant on-site role and is responsible for both the operational performance of the customer's storage infrastructure and the client relationship. The Storage Delivery Manager is responsible for ensuring that the SMS (ITIL based) processes are followed at all times and consistently meets or exceeds the Service Level Agreements that have been negotiated with the client. Responsibilities include: Act as the primary interface for all client contact related to the services contract. Maintain primary P&L accountability for the performance of the service contract. Ensure that we comply with the SLAs in place with the client. Manage the storage administration team that handles the day to day operational assignments of the storage infrastructure for which we are responsible. Enforce compliance with established policies, practices, and processes defined for managing storage. Analyze and report actual to contracted SLA performance levels. Analyze the operation for continuous improvement.If you are not a local candidate but are relocating, please inform me of your arrangements (i.e., date and city/state you are relocating to).Kforce (NASDAQ: KFRC) is a full-service specialty staffing firm providing flexible and permanent staffing solutions for organizations and career management for individuals in the specialty skill areas of information technology, finance & accounting, human resources, engineering, pharmaceutical, health care and scientific. Backed by more than 1,500 recruiting specialists, Kforce operates in more than 40 markets in North America. For more information, please visit our web site at