Cust Relatshp Mgmt Sys Assoc

Basic Functions and Responsibilities: **Exempt**The CRM Associate will be responsible for the implementation, customization, integration of the sales Customer Relationship Database (Salesforce.com) and other operating systems. Employee will have a solid understanding of data and relational database systems and a strong attention to detail. CRM Associate will support the implementation efforts as well as end user adoption for all user groups throughout ETS.Develop and implement strategy for customization and configuration of Salesforce.com to meet needs of user groups.Responsible for customization of Salesforce.com to suit needs of end users. This includes creating and updating fields and pick lists, page layouts, reports, and dashboards.Maintain roles, profiles, sharing rules, and public groups within Salesforce.com for all users so that they can only access information pertinent to their groups.Change workflow, lead queues, and assignment rules to reflect the needs of the various end users.Create custom applications within Salesforce.com for end user groups as necessary.Keep abreast of new technology, features and applications associated with Salesforce.com and make recommendations to CRM Administrator for enhancements.Implement added features and functionality to Salesforce.com as directed by CRM Administrator.Provide technical expertise in Salesforce.com system integration.Assist in importing of data (leads, sales, products) into the Salesforce.com.Support creation and quality control of new HTML forms for capturing leads and customer inquiries.Assist in the creation of user manuals, and demonstrations on CRM, and other business toolsTroubleshoot data entry questions and problems with staff. Provide one-on-one support to staff as necessary.Support creation of custom reports for user groups and management within Salesforce.com.Review, update, and maintain data in databases on a regular basis to ensure accuracy.Work on other projects as assigned.Apply Info: Internal:Please send cover letter and resume to Rene Brown at MailStop 46-D or e-mail to [Click here for email]. Please include the position number and title.External:ETS offers competitive salaries and excellent benefits including 2 retirement plans, and continuing education. Please send resume along with cover letter stating salary requirements, job number and title to Renee Brown, Educational Testing Service, Rosedale Road, M/S 46-D, Princeton, NJ 08541 or to [Click here for email].EEO/AA EMPLOYER, M / F / D / VWe regret we are not able to respond to each resume received. Only those selected for an interview will be contacted.
REQUIREMENTS
Education: BA/BS degree in Technology related majorExperience: 2+ years experience in relational database design, quantitative data analysis, and system integration.Must have superior computer skills.Thorough understanding of relational databasesCRM experience (Salesforce.com, PeopleSoft)Excel (Data Analysis using pivot tables, Manipulation of data, Advanced formulas)AccessDreamweaver (HTML)